Customer Support & Response Specialist

AtlantiCare; Atlantic City (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Generous PTO

Medical, Prescription Drug, Dental & V

Retirement Plans with employer contrib

Disability Coverage

Life Insurance

Tuition Reimbursement

FSAs

Job summary

AtlantiCare is seeking a Service Response Specialist to handle customer interactions via face‑to‑face, email or telephone across Food or Facilities operations. This role records and documents client interactions and supports management with follow‑ups and quality improvements.

The position requires a high school diploma or GED with up to two years of related experience, and strong professional communication, both verbal and written, along with basic phone and computer skills.

Qualifications

• High School diploma, GED, or equivalent experience preferred.
• 0 to 2 years related experience.
• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to communicate with co‑workers and other departments with professionalism and respect.
• Must have basic phone and computer skills (email, texting, etc.).

Responsibilities

• Handles customer service inquiries and problems via the telephone, recording recurring problem areas.
• Provides immediate assistance to customers as requested.
• Maintains a method to document, track and research customer input.
• Shares recurrent problems identified by customer input.
• Reviews statistics and trends with appropriate personnel.

Skills

Professionalism

Positive attitude

Communication skills

Phone skills

Computer skills

Education

High School diploma or GED

Job description

AtlantiCare is seeking a Service Response Specialist to handle customer interactions via face‑to‑face, email or telephone across Food or Facilities operations. This role records and documents client interactions and supports management with follow‑ups and quality improvements.

The position requires a high school diploma or GED with up to two years of related experience, and strong professional communication, both verbal and written, along with basic phone and computer skills.