IT Helpdesk & Admin Support Specialist

Big Cedar Lodge; Ridgedale (MO); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Big Cedar Lodge is seeking an IT Admin Support Specialist to provide general support to the IT department. The role coordinates support requests, resets passwords, tracks issue resolution, and coordinates service for software and hardware.

It also manages vendor relationships, invoices, and contracts. The position involves supporting the Bass Pro Shops Hospitality IT Helpdesk, handling level 1 tickets, and assisting with IT department budgets and supplies.

Qualifications

• High school diploma or equivalent required; associate IT degree preferred.
• 1–3 years in an admin role is preferred.
• Advanced computer skills and Microsoft Office/SharePoint/Teams/Outlook knowledge.

Responsibilities

• Act as the first point of contact for associates experiencing hardware, software, and network connectivity issues.
• Oversee and delegate IT Tickets for Bass Pro Shops Hospitality IT Helpdesk, frequently handling level 1 tickets and escalating more serious or advanced ticket requests.
• Main point of contact of assisting associates with password resets and other software related questions.
• May assist with IT department invoices, submitting expense reports, and monitoring technology budgets.
• Responsible to ensure IT Department supplies and services are available and ready to be used, including office supplies, hardware, overall department organization, etc.
• Arrange and facilitate department activities, team meetings, etc.
• All other duties as assigned.

Skills

Advanced computer skills

Microsoft 365 suite

Software basics

Education

High School Diploma or Equivalent

Associate IT degree (preferred)

Job description

Big Cedar Lodge is seeking an IT Admin Support Specialist to provide general support to the IT department. The role coordinates support requests, resets passwords, tracks issue resolution, and coordinates service for software and hardware.

It also manages vendor relationships, invoices, and contracts. The position involves supporting the Bass Pro Shops Hospitality IT Helpdesk, handling level 1 tickets, and assisting with IT department budgets and supplies.