IT Administrative Specialist

Big Cedar Lodge; Ridgedale (MO); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Big Cedar Lodge is seeking an IT Admin Support Specialist to provide general support to the IT department. The role coordinates support requests, resets passwords, tracks issue resolution, and coordinates service for software and hardware.

It also manages vendor relationships, invoices, and contracts. The position involves supporting the Bass Pro Shops Hospitality IT Helpdesk, handling level 1 tickets, and assisting with IT department budgets and supplies.

Qualifications

• High school diploma or equivalent required; associate IT degree preferred.
• 1–3 years in an admin role is preferred.
• Advanced computer skills and Microsoft Office/SharePoint/Teams/Outlook knowledge.

Responsibilities

• Act as the first point of contact for associates experiencing hardware, software, and network connectivity issues.
• Oversee and delegate IT Tickets for Bass Pro Shops Hospitality IT Helpdesk, frequently handling level 1 tickets and escalating more serious or advanced ticket requests.
• Main point of contact of assisting associates with password resets and other software related questions.
• May assist with IT department invoices, submitting expense reports, and monitoring technology budgets.
• Responsible to ensure IT Department supplies and services are available and ready to be used, including office supplies, hardware, overall department organization, etc.
• Arrange and facilitate department activities, team meetings, etc.
• All other duties as assigned.

Skills

Advanced computer skills

Microsoft 365 suite

Software basics

Education

High School Diploma or Equivalent

Associate IT degree (preferred)

Job description

POSITION SUMMARY

The IT Admin Support Specialist provides general support to the IT department. The role is active in providing administrative support for end-users by coordinating support requests, resetting passwords, tracking resolution of issues, and service coordination for software and hardware requests. Manage vendor relationships, invoice reconciliation, and contract facilitation.

COMPENSATION RANGE

$19-21 per hour depending on experience.

ESSENTIAL FUNCTIONS

• Act as the first point of contact for associates experiencing hardware, software, and network connectivity issues.
• Oversee and delegate IT Tickets for Bass Pro Shops Hospitality IT Helpdesk, frequently handling level 1 tickets and escalating more serious or advanced ticket requests.
• Main point of contact of assisting associates with password resets and other software related questions.
• May assist with IT department invoices, submitting expense reports, and monitoring technology budgets.
• Responsible to ensure IT Department supplies and services are available and ready to be used, including office supplies, hardware, overall department organization, etc.
• Arrange and facilitate department activities, team meetings, etc.
• All other duties as assigned.

EXPERIENCE / QUALIFICATIONS

• Minimum Degree Required: High School Diploma or Equivalent
• Preferred Degree: Associate Degree in IT (if applicable)
• Years of experience: 1-3 years in an admin role preferred

KNOWLEDGE, SKILLS, AND ABILITY

• Advanced computer skills.
• Knowledge of Microsoft Suite products – including Sharepoint, Teams, Outlook, etc.
• Basic knowledge of software products.

TRAVEL REQUIREMENTS

• Local travel only

PHYSICAL REQUIREMENTS

Regularly sits and works on a computer. Occasionally stands, walks, and lifts up to 50 lbs.

INDEPENDENT JUDGMENT

Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.

Benefits

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].