IT Help Desk Support & Web Developer

Advance Testing, A SOCOTEC Company; Campbell Hall (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

SOCOTEC in the United States is seeking an IT Help Desk Support & Web Developer to deliver hands-on end-user support and assist the development team with web applications.

The role covers hardware deployment, account management, VoIP, networking, and cybersecurity, with opportunities to grow in a dynamic, multi-site environment and collaborate across sites. You will balance ticket queues and document procedures while ensuring secure access across Office 365 and intranet platforms.

Qualifications

• Prior experience in an IT help desk or desktop support role preferred.
• Hands-on experience supporting Windows desktop/laptop hardware and mobile devices, including imaging and deployment.
• Working knowledge of Active Directory/Group Policy concepts, Microsoft 365/Entra administration, and secure credential provisioning.
• Familiarity with VoIP/telephony systems.
• Basic networking and PowerShell scripting familiarity.
• Strong troubleshooting and communication skills.
• Degree in Computer Science, Information Technology, or a related field.

Responsibilities

• Set up, image, deploy, and repair workstations and peripherals across sites.
• Create/modify/disable user accounts; manage access; MFA enforcement.
• Assist development team with web app programming.
• Maintain Wi-Fi, Ethernet, and switches; port mapping across sites.
• Support VoIP platforms and communications systems.
• Support Windows, Office, Adobe, QuickBooks, SSRS, and custom apps.
• Install and troubleshoot networked printers/scanners and printing profiles.
• Support meetings tools (OneDrive, conferencing, AV).
• Monitor endpoints; triage security incidents; review phishing simulations.
• Document procedures; maintain knowledge base; provide end-user training.
• Coordinate with vendors; support multiple sites; manage daily ticket queue.

Skills

Windows support

Dell hardware

PowerShell

Active Directory

Office 365/Entra

VoIP systems

Networking basics

Cybersecurity basics

Programming basics

Remote support

Communication skills

Education

Degree in Computer Science/IT

Tools

Advanced IP Scanner

Barracuda

SentinelOne

Huntress

Microsoft Entra

Group Policy

Office 365

Job description

Description

SOCOTEC company is a provider of niche consulting services within the architecture, engineering and construction industries focusing on high performance buildings and specialty structures. Through an integrated, holistic approach, our professionals provide solutions for building envelope, energy efficiency, sustainability, code advisory and construction advisory projects.

Description

SOCOTEC company is a provider of niche consulting services within the architecture, engineering and construction industries focusing on high performance buildings and specialty structures. Through an integrated, holistic approach, our professionals provide solutions for building envelope, energy efficiency, sustainability, code advisory and construction advisory projects.

SOCOTEC’s combination of expertise, experience and methods are increasingly recognized as best-in-class fueling significant growth.

SOCOTEC is proud to announce that it has been officially certified as a Great Place to Work by the renowned global authority on workplace culture, Great Place to Work.

IT Help Desk Support & Web Developer

Key Responsibilities

• Hardware Support & Deployment: Set up, image, deploy, and repair workstations and peripherals (RAM, fans, mics) for new hires and existing staff; configure docking stations and home-office setups; manage aircards, tablets, phones, and cell boosters across job sites.
• User Account & Access Management: Create/modify/disable accounts and distribution lists; automate credential provisioning (PowerShell, Microsoft Graph); manage access via AD/Group Policy; provision O365/E3 licenses via Entra; administer intranet access; support offboarding and MFA enforcement.
• Web Development: Assist development team with web application programming using common vibe-coding platforms (e.g., "Cursor").
• Network Administration: Maintain and troubleshoot Wi-Fi, Ethernet, and switches across sites, including port mapping (e.g., Advanced IP Scanner).
• Telephony/VoIP & Communications: Support auto-attendant, voicemail, and VoIP platforms (e.g., "ReachUC"); troubleshoot ClickUp, GroupMe, SMS-forwarding, and related automation.
• Software/Application Support: Support Windows 11, Office, Adobe, QuickBooks, SSRS, Excel/ActiveX, PDFCreator, and mission-critical custom apps.
• Printer/Scanner Support: Install and troubleshoot networked printers/scanners, print profiles, label printers, and high-quality lab print requests.
• Meetings & Collaboration Tools: Support OneDrive, conferencing tools, AV/camera setup, and meeting attendance tracking.
• Cybersecurity & Backups: Monitor endpoints (SentinelOne, Huntress); triage security incidents; review phishing-simulation results; manage email filtering (Barracuda).
• Documentation & Training: Document procedures, maintain knowledge base articles, and provide basic end-user training.
• General/Soft Skills: Deliver professional help desk support, coordinate with vendors, support multiple sites, and manage a varied daily ticket queue.

This role is primarily a hands-on, end-user support position. Responsibilities may change based on the actual scope of day-to-day work.

Requirements

Qualifications

• Prior experience in an IT help desk, desktop support, or similar technical support role preferred; a strong willingness to learn and grow is equally valued.
• Hands-on experience supporting Windows desktop/laptop hardware (Dell) and mobile devices, including imaging, deployment, component-level repair (e.g., RAM upgrades, fan/mic replacement), and troubleshooting non-booting systems.
• Working knowledge of user account and access management, including Windows Server Active Directory/Group Policy concepts, Microsoft Office/E3/Entra administration, and secure credential provisioning for new-hire batches (e.g., one-time-secret links, MFA enforcement).
• Familiarity with VoIP/telephony systems.
• Basic knowledge of Object-Oriented Programming.
• Basic networking knowledge: Wi-Fi/access points, Ethernet, switches (including reading/documenting port maps), and general troubleshooting of connectivity issues; comfort using network diagnostic tools (e.g., Advanced IP Scanner).
• Exposure to endpoint security/antivirus tools (e.g., SentinelOne, Huntress), email filtering/security platforms (e.g., Barracuda), phishing-simulation/security-awareness training tools, and basic cybersecurity best practices.
• Basic PowerShell scripting familiarity.
• Strong troubleshooting and problem-solving skills across both software and hardware.
• Excellent time management and organizational skills, with the ability to prioritize a varied ticket queue across multiple sites.
• Clear, professional communication skills (written and verbal), including comfort providing remote assistance to non-technical end users.
• Ability to handle sensitive information with discretion, including during security-incident response and employee onboarding/offboarding.
• Degree in Computer Science, Information Technology, or a related field.