IT Helpdesk

Jobtailor; Natchez (MS); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor is seeking an IT professional to evaluate user needs, oversee system functionality, and manage upgrades and security backups. The role includes installing new systems, securing remote access, and ensuring data protection against cyber threats, while providing user support and technical advice.

The successful candidate will maintain anti-virus measures, oversee licensing compliance, and stay current with the latest IT developments to support business continuity.

Qualifications

• Evaluating user needs and system functionality and ensuring that IT facilities meet these needs.
• Scheduling upgrades and security backups of hardware and software systems.
• Researching and installing new systems.
• Ensuring the smooth running of all IT systems, including anti-virus software, print services, and email provision.
• Ensuring that software licensing laws are adhered to.
• Providing secure access to the network for remote users.
• Ensuring the security of data from internal and external attack.
• Providing users with appropriate support and advice.
• Managing crisis situations, which may involve complex technical hardware or software problems.
• Keeping up to date with the latest technologies.

Responsibilities

• Evaluating user needs and system functionality
• Scheduling upgrades and security backups
• Researching and installing new systems
• Ensuring the smooth running of all IT systems
• Ensuring that software licensing laws are adhered to
• Providing secure access to the network for remote users
• Ensuring the security of data from internal and external attack
• Providing users with appropriate support and advice
• Managing crisis situations, which may involve complex technical hardware or software problems
• Keeping up to date with the latest technologies.

Skills

System Evaluation

Security Backup Scheduling

System Installation

Anti-Virus Software Management

Network Access Provisioning

User Support

Crisis Management

Technical Advice

Job description

Responsibilities

• Evaluating user needs and system functionality
• Scheduling upgrades and security backups
• Researching and installing new systems
• Ensuring smooth running of all IT systems
• Ensuring adherence to software licensing laws
• Providing secure access to the network
• Ensuring data security from attacks
• Providing user support and advice
• Managing complex technical problems
• Keeping up with latest technologies

Qualifications

• Evaluating user needs and system functionality and ensuring that IT facilities meet these needs;
• Scheduling upgrades and security backups of hardware and software systems;
• Researching and installing new systems;
• Ensuring the smooth running of all IT systems, including anti-virus software, print services, and email provision;
• Ensuring that software licensing laws are adhered to;
• Providing secure access to the network for remote users;
• Ensuring the security of data from internal and external attack;
• Providing users with appropriate support and advice;
• Managing crisis situations, which may involve complex technical hardware or software problems;
• Keeping up to date with the latest technologies.

Hard Skills

• System Evaluation
• Security Backup Scheduling
• System Installation
• Anti-Virus Software Management
• Network Access Provisioning

Soft Skills

• User Support
• Crisis Management
• Technical Advice