IT Help Desk Technician

Dallas Animal Services; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Dallas Animal Services is seeking an IT Help Desk Technician to provide quick and effective assistance with information technology systems. The role includes guiding end-users through troubleshooting and systems configuration, ensuring high levels of customer satisfaction.

Ideal candidates will have strong problem-solving abilities, comprehensive knowledge of computer systems, and experience in a customer support role. Join us in providing superior service to our community.

Qualifications

• Excellent problem-solving and analytical skills.
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
• The ability to break down technological processes and deliver clear, step-by-step instructions.
• Patient and friendly demeanor with a great aptitude for listening.
• Strong verbal and written communication skills.
• Experience working as an IT help desk technician or in a similar customer support role.

Responsibilities

• Provide quick and effective assistance with information technology systems.
• Guide end-users through systems configuration, troubleshooting, and maintenance.
• Listen attentively to end-user questions and concerns.
• Prioritize end-user satisfaction in all communications.
• Work with desktop support engineers to provide superior service.
• Respond to tech inquiries via email, online chats, or phone.
• Walk end-users step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Follow up with end-users to ensure satisfactory service.

Skills

Problem-solving skills

Analytical skills

Communication skills

Customer support experience

Job description

Responsibilities

• Provide quick and effective assistance with information technology systems
• Guide end-users remotely and in person through systems configuration, troubleshooting, and maintenance
• Listen attentively to end-user questions and concerns and offer optimal solutions
• Prioritize end-user satisfaction in all communications, directing unresolved issues to next-level personnel
• Work with desktop support engineers to provide end-user with superior service
• Respond to tech inquiries via email, through online chats, over the phone, or in person
• Walk end-user through step-by-step through the problem-solving process
• Help with troubleshooting hardware and software
• Follow up with end-user to ensure satisfactory service

Qualifications

• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Patient, friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skills
• Experience working as an IT help desk technician or in a similar customer support role