IT Intern

HR HealthCare; York (York County); On-site; USD 21,000 - 30,000; Part time

Job summary

HR HealthCare is seeking an IT Helpdesk Intern to assist with troubleshooting, onboarding, and endpoint management. You will configure devices, assist with account setup, and ensure security and privacy requirements are followed.

This role supports the team in handling daily IT requests, maintaining inventory, and documenting resolutions. A basic understanding of Windows, hardware, and networking is expected; familiarity with Active Directory and Microsoft 365 is a plus.

Qualifications

• Currently enrolled in or recently graduated from IT, CS, Cybersecurity, IS, or related program.
• Helpdesk or internship experience preferred but not required.
• Basic understanding of Windows operating systems and computer hardware.
• Basic knowledge of networking concepts: IP addresses, Wi‑Fi, DNS, and connectivity troubleshooting.

Responsibilities

• Assist with troubleshooting hardware, software, network, and user-access issues.
• Set up, configure, and deploy computers, monitors, mobile devices, and other IT equipment.
• Assist with onboarding and equipment preparation for new employees.
• Follow HIPAA and security/privacy requirements when handling systems or information.
• Support offboarding by collecting equipment and assisting with account termination.
• Assist with Microsoft 365, Windows, Active Directory, and endpoint management tasks.
• Perform basic troubleshooting for printers, applications, internet connectivity, and peripherals.
• Maintain accurate IT inventory and equipment records.
• Assist with software installations, updates, and system maintenance.
• Help monitor and maintain endpoint security and IT systems.
• Escalate complex technical or security issues to senior IT staff.
• Document support requests, troubleshooting steps, and resolutions.
• Assist with cybersecurity awareness initiatives and other IT projects.
• Perform other IT-related duties as assigned.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Adaptability

Security awareness

Confidentiality

Willingness to learn

Education

Pursuing IT/CS degree

Recent IT/CS graduate

CompTIA coursework

Tools

Active Directory

Microsoft 365

Windows OS

Networking basics

Job description

Duties & Responsibilities

• Assist with troubleshooting hardware, software, network, and user-access issues.
• Set up, configure, and deploy computers, monitors, mobile devices, and other IT equipment.
• Assist with new employee onboarding, including account setup, equipment preparation, and system access.
• Follow organizational security, privacy, and HIPAA requirements when handling systems or information.
• Support employee offboarding by collecting equipment and assisting with account and access termination.
• Assist with Microsoft 365, Windows, Active Directory, and endpoint management tasks.
• Perform basic troubleshooting for printers, applications, internet connectivity, and peripherals.
• Maintain accurate IT inventory and equipment records.
• Assist with software installations, updates, and system maintenance.
• Help monitor and maintain endpoint security and IT systems.
• Escalate complex technical or security issues to senior IT staff.
• Document support requests, troubleshooting steps, and resolutions.
• Assist with cybersecurity awareness initiatives and other IT projects.
• Perform other IT-related duties as assigned.

Qualifications

Required Skills/Abilities:

• Customer service orientation.
• Strong troubleshooting and problem-solving skills.
• Effective verbal and written communication skills.
• Strong organizational and time-management skills.
• Attention to detail and accuracy.
• Ability to work effectively as part of a team.
• Adaptability and willingness to adjust to changing priorities.
• Strong security awareness and commitment to following security procedures.
• Ability to work independently while knowing when to seek assistance or escalated an issue.
• Ability to maintain confidentiality and follow organizational security and privacy policies.
• Willingness to learn and develop new skills.

Education And Experience

• Must be currently enrolled in or recently graduated from an IT, Computer Science, Cybersecurity, Information Systems, or related program.
• Previous IT helpdesk, technical support, or internship experience preferred, but not required.
• Basic understanding of Windows operating systems and computer hardware.
• Basic knowledge of networking concepts such as IP addresses, Wi‑Fi, DNS, and connectivity troubleshooting.

Preferred Qualifications

• Familiarity with Active Directory or Entra ID.
• Experience supporting Windows computers or Microsoft 365.
• Basic knowledge of cybersecurity concepts and endpoint protection.
• Experience with ticketing or help‑desk systems.
• CompTIA A+, Network+, Security+, or similar coursework/certification.

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Ability to frequently use a keyboard, mouse, and other computer equipment.
• Ability to lift and move IT equipment such as laptops, desktop computers, and monitors, when necessary.
• Ability to safely navigate various areas of the facility when providing IT support.