IT Specialist at DHD Consulting New York, NY

DHD Consulting; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

DHD Consulting in New York is seeking a capable IT support professional responsible for managing the IT Helpdesk and troubleshooting issues.

The ideal candidate should have at least 2 years of IT experience, possess strong communication skills, and be bilingual in Korean and English. The position offers an opportunity to work closely with end users and develop key relationships within the company.

Qualifications

• At least 2 years of experience in an IT role.
• 2+ years experience managing projects and people.
• Experience in POS is a plus.
• Experience in SAP, EDI and Network is an advantage.

Responsibilities

• Provide IT support to end users.
• Respond to IT requests and inquiries in a timely manner.
• Monitor and ensure proper functioning of IT systems/applications.
• Set up and test the SAP-ECP system.
• Train new hires on how to use internal company systems.

Skills

Analytical and problem solving skills

Strong written and oral communication

Good interpersonal & communication skills

At least two years of experience in Network/TCP IP/Windows/Mac

Bilingual (Korean-English)

Education

Minimum Degree or Diploma in Business Management, Computer Science or Engineering, Information Technology preferred

Tools

SAP-ECP

POS systems

DNS

TCP/IP

VPN

FTP

Job description

Job Summary

This position will be responsible for providing daily support for IT-related issues and requests, managing IT Helpdesk, troubleshooting and maintenance of POS systems at stores, managing IT-related assets, and assisting IT Manager. Configure hardware and software, set up computers, printers and provide daily support for computer network users, ensuring that users able to interact with this hardware and software successfully.

Principal Accountabilities

• IT Helpdesk: Provide IT support to end users.
• Respond to IT requests and inquiries in a timely manner.
• Monitor and ensure proper functioning of IT systems/applications.

System Administrator

• Set up and test the SAP-ECP system; understand and apply SAP methodologies.
• Responsible for logging all new and existing IT assets into master asset list.
• Knowledge of DNS, TCP/IP, VPN, FTP.
• Strong troubleshooting skills for end users.
• Log all assets as accurate and up to date as possible so data can be provided to HQ when requested.
• Other activities: developing and maintaining working relationships with internal key stakeholders including upper management, department heads and others.
• Working directly with end users/Serving as a liaison between clients and our company.
• Report and assist complex planning and implementation of systems that is carried out by the IT Team.
• Collaborate with HQ offices for major projects and develop reports requested by Headquarter offices.
• Train new hires on how to use internal company systems.
• Support IT Manager with requests and activities.

Key Experience and Skills

• Qualification and Experience
  • Minimum Degree or Diploma in Business Management, Computer Science or Engineering, Information Technology preferred
  • At least 2 years of experience in a IT role
  • 2+ years experience managing projects and people.
  • Must work in office at least twice per week.
  • Experience in POS is a plus.
  • Experience in SAP, EDI and Network is an advantage, preferred.
  • Experience working with multiple stakeholders.
  • Strong IT operational background
  • Bilingual (Korean-English) is required
• Skill Sets
  • Analytical and problem solving skill
  • Strong written and oral communication
  • Good interpersonal & communication skills
  • Able to conduct research into application and software issues
  • At least two years of experience in Network/TCP IP/Windows/Mac
  • Personal Attributes: Meticulous, analytical and independent; possess a strong sense of urgency, able to prioritize and meet deadlines; a confident self-starter with a high level of drive; self-motivated, committed, determined, diligent and trustworthy nature; results oriented, resourceful, resilient, meticulous, has initiative, and willing to be hands-on when required
  • Willing to work beyond contractual work hours when required
  • Good listener and be a dedicated team player, willing to help others