IT Help Desk Tier 1 Support — Fast-Paced Retail Tech

Jacksons Food Stores, Inc.; Meridian, Northern (ID, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k profit sharing

Paid time off

Long-term disability

Life Insurance

Bonuses

Tuition reimbursement

Flexible schedules

Job summary

Jacksons Food Stores, Inc. in Meridian, Idaho is seeking a T1 Technical Support Center Representative to diagnose, troubleshoot, and route issues for retail locations and corporate users.

You will handle calls and tickets for IT and Facilities, gathering details, diagnosing problems, and routing to the appropriate teams. Ideal candidates have 2+ years in retail or help desk settings, strong Windows OS knowledge, and a passion for helping others in a fast-paced environment.

Qualifications

• High School Diploma or GED required; an associate degree is preferred.
• 2+ years in retail and/or help desk environments.
• Proficiency with Windows OS and basic troubleshooting.
• Strong communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced setting.

Responsibilities

• Monitor and address incoming calls and ticket queues to provide timely customer service.
• Collaborate in a team environment to diagnose, and troubleshoot tickets.
• Determine dispatch and escalations for vendors and on-site technicians.
• Provide quality customer service to corporate employees and store users.
• Troubleshoot a variety of hardware, software, and equipment issues.
• Review precise documentation and execute steps to reach solutions.
• Guide users with little tech experience through troubleshooting.
• Document events thoroughly and with a detail-oriented eye.
• Competency in Windows operating system and basic troubleshooting skills.
• Provide team feedback to improve internal processes.
• Other duties may be added and/or assigned as needed.

Skills

Customer service

Multitasking

Communication

Problem solving

Team collaboration

Technical aptitude

Education

High School Diploma or GED

Associate degree preferred

Tools

Ticketing system

Job description

Jacksons Food Stores, Inc. in Meridian, Idaho is seeking a T1 Technical Support Center Representative to diagnose, troubleshoot, and route issues for retail locations and corporate users.

You will handle calls and tickets for IT and Facilities, gathering details, diagnosing problems, and routing to the appropriate teams. Ideal candidates have 2+ years in retail or help desk settings, strong Windows OS knowledge, and a passion for helping others in a fast-paced environment.