IT Service Desk Tech II — 24/7 On-Call Retail Support

Green Valley Grocery; Henderson (NV); On-site; USD 54,000 - 75,000; Full time

Job summary

Green Valley Grocery is seeking an IT Technician II to provide day-to-day technical support for store locations, field users, and corporate staff. You will troubleshoot Windows PCs, printers, POS systems, and related hardware while maintaining documentation and customer-focused service.

Ideal candidates have 1–4 years in IT support in multi-site retail, strong Windows knowledge, experience with ticketing systems, and the ability to travel and cover rotating on-call shifts including nights and

Qualifications

• 2-4 years hands-on IT support, desktop support, service desk, field technician, or technical support experience.
• Prior experience supporting retail, convenience store, restaurant, fuel, or multi-site environments.
• Strong Windows workstation support, troubleshooting, configuration, updates, and end-user support.
• Experience with PCs, laptops, peripherals, printers, scanners, or retail hardware.
• Experience with POS equipment, payment peripherals, or retail tech.
• Experience using ticketing systems to manage incidents and resolutions.
• Basic networking understanding (IP, connectivity, cabling, switches, routers).
• Excellent customer service, communication, and time-management skills.
• Ability to work independently and travel to store/office locations.
• Must have reliable transportation and participate in rotating 24x7 on-call schedule.

Responsibilities

• Provide day-to-day IT support for store locations, field users, and corporate staff.
• Troubleshoot Windows PCs, printers, POS equipment, and related hardware.
• Respond to tickets, phone, email, and escalations; document incidents and resolutions.
• Prioritize issues by business impact and service levels.
• Escalate complex issues to senior staff, managers, or vendors as needed.
• Assist with hardware installation, imaging, deployment, and troubleshooting.
• Perform basic network troubleshooting for store and office environments.
• Coordinate with vendors for equipment replacement and escalated support.
• Communicate status and next steps with store personnel and IT leadership.

Skills

Windows support

End-user support

Ticketing systems

Customer service

On-call readiness

Travel to locations

Education

High School or better

Tools

MS 365

Active Directory

Job description

Green Valley Grocery is seeking an IT Technician II to provide day-to-day technical support for store locations, field users, and corporate staff. You will troubleshoot Windows PCs, printers, POS systems, and related hardware while maintaining documentation and customer-focused service.

Ideal candidates have 1–4 years in IT support in multi-site retail, strong Windows knowledge, experience with ticketing systems, and the ability to travel and cover rotating on-call shifts including nights and