IT Help Desk Technician — Tier 1 Support

Skyport HospitalityFirst Meridian Services; Greenwood Village (CO); On-site; USD 58,000 - 68,000; Full time

Benefits offered by this job

Cell phone stipend

Parking or EcoPass

401(k) after 6 months

Employee discounts

Health insurance

Dental insurance

Vision insurance

Job summary

Skyport HospitalityFirst Meridian Services is seeking an IT Support Technician to assist operations with IT functions and related systems, including repair and support of all information technology equipment under the direction of the IT Support Manager. The role participates in deployment, troubleshooting, and maintenance of IT infrastructure.

The position requires 2–3 years IT help desk experience, an associate degree or equivalent, and knowledge of Windows Server environments and POS systems

Qualifications

• Associate degree or equivalent experience required; bachelor’s degree preferred.
• Minimum 2–3 years of IT help desk experience required.
• Experience in airport/hospitality environments is a plus.

Responsibilities

• Serve as the first point of contact for technical assistance via telephone, email, and online request.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process via phone or in-person where necessary.
• Escalate unresolved issues to the next level of support personnel, after all troubleshooting has been completed & document in the ticket.
• Follow up and update customer status and information.
• Provide support to end users for basic computer, application, system, mobile devices, access, and hardware issues.
• Identifies, researches, and resolves routine and a wide range of technical problems of diverse scope and complexity.
• Leverage Helpdesk Ticketing System Software to document, track, monitor, log resolutions and complete tasks and projects.
• Test the fixes to confirm the issues have been fully resolved, and make sure you understand how to roll them back if they don’t work as intended.
• Assist with development of help sheets and frequently asked questions for end users.
• Perform preventative maintenance, including checking and cleaning of supported equipment.
• Identify and suggest possible improvements to procedures.
• Perform other related duties as assigned

Skills

IT help desk

Customer support

Troubleshooting

Windows Server knowledge

POS systems knowledge

Office software (Outlook/Word/Excel)

Education

Associate degree or equivalent experience

Bachelor’s degree preferred

Tools

Point of Sale: Micros/Oracle, Aloha, Counterpoint, Clover

Helpdesk ticketing system

Job description

Skyport HospitalityFirst Meridian Services is seeking an IT Support Technician to assist operations with IT functions and related systems, including repair and support of all information technology equipment under the direction of the IT Support Manager. The role participates in deployment, troubleshooting, and maintenance of IT infrastructure.

The position requires 2–3 years IT help desk experience, an associate degree or equivalent, and knowledge of Windows Server environments and POS systems