Information Technology Tier 1 Support

Jacksons Food Stores, Inc.; Meridian, Northern (ID, KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k profit sharing

Paid time off

Long-term disability

Life Insurance

Bonuses

Tuition reimbursement

Flexible schedules

Job summary

Jacksons Food Stores, Inc. in Meridian, Idaho is seeking a T1 Technical Support Center Representative to diagnose, troubleshoot, and route issues for retail locations and corporate users.

You will handle calls and tickets for IT and Facilities, gathering details, diagnosing problems, and routing to the appropriate teams. Ideal candidates have 2+ years in retail or help desk settings, strong Windows OS knowledge, and a passion for helping others in a fast-paced environment.

Qualifications

• High School Diploma or GED required; an associate degree is preferred.
• 2+ years in retail and/or help desk environments.
• Proficiency with Windows OS and basic troubleshooting.
• Strong communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced setting.

Responsibilities

• Monitor and address incoming calls and ticket queues to provide timely customer service.
• Collaborate in a team environment to diagnose, and troubleshoot tickets.
• Determine dispatch and escalations for vendors and on-site technicians.
• Provide quality customer service to corporate employees and store users.
• Troubleshoot a variety of hardware, software, and equipment issues.
• Review precise documentation and execute steps to reach solutions.
• Guide users with little tech experience through troubleshooting.
• Document events thoroughly and with a detail-oriented eye.
• Competency in Windows operating system and basic troubleshooting skills.
• Provide team feedback to improve internal processes.
• Other duties may be added and/or assigned as needed.

Skills

Customer service

Multitasking

Communication

Problem solving

Team collaboration

Technical aptitude

Education

High School Diploma or GED

Associate degree preferred

Tools

Ticketing system

Job description

Posted Thursday, August 27, 2026 at 6:00 AM

The T1 Technical Support Center Representative focuses on diagnosing, troubleshooting, and routing a wide range of issues for c-store and corporate customers. Support Center roles encompass diverse responsibilities, including customer service, administration, and technical support. Strong communication and multitasking skills are essential for success in this role.

As part of the Support Center team, you will handle incoming calls and tickets for the IT and Facilities departments from retail locations. Your responsibilities include gathering detailed information, diagnosing problems, and either resolving issues or routing tickets to the appropriate teams.

Duties/Responsibilities:

• Monitor and address incoming calls and ticket queues to provide timely and efficient customer service.
• Collaborate in a team environment to assess, diagnose, and troubleshoot tickets.
• Determine dispatch and escalations for vendors and on-site technicians.
• Provide quality customer service to corporate employees and store users.
• Troubleshoot a variety of hardware, software, and equipment issues.
• Review precise documentation and execute the proper steps to reach solutions to problems.
• Guide users with little tech experience through troubleshooting.
• Document events thoroughly and with a detail-oriented eye.
• Competency in Windows operating system and basic troubleshooting skills.
• Provide team feedback to improve our internal processes.
• Other duties may be added and/or assigned as needed.

Education/Skills/Qualifications:

• A High School Diploma or GED required; an associate degree is preferred.
• 2+ years in retail and/or help desk environments.
• Proficiency in the Windows operating system and foundational troubleshooting abilities.
• A passion for continuous learning and embracing challenges.
• Comfortable working in a fast-paced, diverse setting.
• Ability to manage multiple tasks efficiently while prioritizing effectively.
• A genuine enthusiasm for collaborating with individuals at all levels (technical and non-technical). Patience, empathy, and the ability to remain calm and professional during the support process are essential.
• Excellent written, verbal, and phone etiquette skills.
• Skilled at supporting users experiencing frustration or distress with their technical issues.
• Cool incentives/performance bonuses/profit sharing.
• Focused and comprehensive training to ensure maximum success and future growth opportunities.
• Opportunity to advance with a company operating in 7 western States.
• A fun work environment with a family centric environment.
• Competitive compensation, opportunities for advancement, and flexible work schedules.
• Medical, Vision, and Dental insurance along with Paid Time Away.
• Company paid Long Term Disability and Life Insurance.
• Financial benefits- 401k profit sharing, bonuses, and performance-based raises.
• Tuition Reimbursement and many more!

Physical Requirements:

• This position is an office position and is primarily sedentary and may involve repetitive motions.
• The employee is regularly required to sit, type, use a mouse, phone, or similar office equipment.
• Occasionally required to lift objects of 20 lbs. or less.

Jacksons is an Equal Employment Opportunity Employer and will ensure that applicants and employees are given equal opportunities in employment and contracting activities regardless of race, religion, color, national origin, sex, age, disability, or any other protected characteristic. #Zip