IT Help Desk Tier 1: First‑Line Tech Support & Onboarding

DEX Imaging; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid time off after 90 days

Eligibility for 401K and health benefits after 60 days

Paid holidays

Job summary

DEX Imaging, located in Dallas, Texas, is hiring an IT Tier 1 Helpdesk Agent. This role engages as the first point of contact for technical support to internal users and various vendors.

The ideal candidate will possess strong troubleshooting skills and knowledge of systems including Windows and Mac OS. You will assist with IT requests, perform hardware maintenance, and help ensure effective client PC connectivity. Offered benefits include 401K and health options after 60 days.

Qualifications

• High School diploma required, technical school or 2+ years of IT helpdesk experience.
• CompTIA A+ Certification or equivalent experience preferred.
• Knowledge of Mac and PC hardware, printers, scanners, and mobile devices.
• Ability to diagnose and resolve basic technical issues.

Responsibilities

• Serving as the first point of contact for technical assistance over the phone or email.
• Performing remote troubleshooting through diagnostic techniques.
• Creating accounts and configuring hardware as part of the onboarding process.
• Managing and monitoring internal assets for inventory accuracy.

Skills

Customer service skills

Troubleshooting skills

Knowledge of Windows 7

Knowledge of Mac OS X

Knowledge of Google Collaboration Apps

Knowledge of Office 365

Ability to communicate technical information

Education

High School diploma

CompTIA A+ Certification

Tools

Desktop security products

Job description

DEX Imaging, located in Dallas, Texas, is hiring an IT Tier 1 Helpdesk Agent. This role engages as the first point of contact for technical support to internal users and various vendors.

The ideal candidate will possess strong troubleshooting skills and knowledge of systems including Windows and Mac OS. You will assist with IT requests, perform hardware maintenance, and help ensure effective client PC connectivity. Offered benefits include 401K and health options after 60 days.