IT Help Desk/Technology Support Specialist Intern - Summer 2027

Gallup; Omaha (NE); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Gallup's IT team keeps associates around the world connected, equipped and ready to work. As a summer intern, you’ll be part of that effort, providing technical support, troubleshooting problems and gaining experience with the systems and technology that support Gallup's mission to improve workplaces and lives.

Internship includes on-site work in Omaha with some remote Friday option, 40 hours/week for 12 weeks in Summer 2027, and potential for future employment based on performance.

Qualifications

• Enrollment in a computer science, computer engineering or related field required.
• Enrollment at a college/university within 250 miles of Omaha, NE required.
• Anticipated graduation Aug 2027–May 2028 preferred; 2029 grads considered.

Responsibilities

• Provide world-class IT support to Gallup users, including visiting associates.
• Educate users in Windows end-user/server and Mac environments.
• Learn new processes quickly while multitasking with a customer-focused approach.
• Troubleshoot workstation hardware/software, monitor critical systems for uptime.

Skills

Networking knowledge

Troubleshooting

Windows environment

Office applications

Mac experience

Education

CS/CE-related degree program

250-mile radius Omaha area

Graduation 2027–2028 preferred

Job description

Gallup's IT team keeps associates around the world connected, equipped and ready to work. As a summer intern, you'll be part of that effort, providing technical support, troubleshooting problems and gaining experience with the systems and technology that support Gallup's mission to improve workplaces and lives.

What You’ll Do

• Ensure all Gallup users, including visiting associates, have world-class technical support to do their jobs perfectly
• Build close relationships with Gallup associates and educate them in a Microsoft Windows end-user and server environment and in an Apple Mac environment
• Learn new processes and systems quickly and multitask while maintaining a customer-oriented focus
• Support all office technology and equipment by troubleshooting workstations and workstation software, maintaining network equipment (e.g., file servers, routers and switches), and monitoring all critical business systems and applications for uptime and availability

What You Need

• Enrollment in an associate or bachelor's degree program in computer science, computer engineering or a related field required
• Enrollment at a college or university within a 250-mile radius of Omaha, Nebraska, required
• Anticipated graduation between August 2027 and May 2028 preferred; will consider 2029 graduates
• Availability to work 40 hours per week for 12 weeks during the summer of 2027 required
• A commitment to working on-site at Gallup's Omaha office Monday through Thursday required, with the option to work remotely on Friday
• Broad knowledge of networking, computer hardware and software applications required
• Experience troubleshooting technical issues required
• Experience working in a Windows user and server environment required
• Experience supporting all Microsoft Office applications preferred; Apple Mac experience a plus
• Eligibility to work in the United States required; this position is not eligible for employment visa sponsorship

What We Offer

• A full-time summer 2027 internship that pays $18 to $22 per hour
• The potential to work up to 20 hours per week during the school year, depending on business demands, and a potential full-time job offer upon graduation, based on Gallup's business need and intern performance

What You’ll Experience

• Mission-driven work: Make a meaningful difference in the world with your unique contributions, commitment to service and exceptional outcomes
• An empowering culture: Collaborate with smart, passionate people who love what they do and welcome your ideas, perspectives and experiences
• Learning and development: Grow in your career as we invest in what you do best, encourage curiosity and create an environment where it's safe - and expected - to challenge the status quo
• Brand strength, startup energy: Thrive in an innovative environment backed by a trusted brand
• A vibrant workplace: Enjoy an on-site cafeteria, fitness center, federal credit union and state-of-the-art child development center, all on a beautiful downtown Omaha campus along the Missouri River

Our teams produce great work together, inspire each other to deliver exceptional outcomes, grow their potential and celebrate each other along the way. Learn more about our work and life at Gallup.

Gallup is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis, in accordance with applicable law.