Site Reliability Engineer Intern - Summer 2027

Gallup; San Francisco (CA); Hybrid; USD 94,000 - 104,000; Full time

Job summary

Gallup is seeking a Site Reliability Engineer intern to join its San Francisco team for Summer 2027. You will work with experienced engineers to strengthen the performance and reliability of Gallup's global platform, gaining hands-on experience with observability, automation and incident response.

You will build dashboards and alerts, support automated workflows, and shadow incident response while writing scripts to reduce repetitive work.

Qualifications

• Enrollment in an associate, bachelor's or graduate degree program in computer science, MIS or a related field required
• Basic knowledge of and/or experience with AWS or another cloud platform required
• Basic knowledge of and/or experience with Windows or Linux server administration, networking or infrastructure required
• Classroom or professional experience working with Python, Bash, PowerShell, Terraform, Docker, Amazon ECS, GitHub
• Exposure to monitoring or incident management tools such as Dynatrace, Grafana or PagerDuty preferred
• Enrollment at a college or university within an 80-mile radius of San Francisco, California, required
• Anticipated graduation between August 2027 and May 2028 preferred; will consider 2029 graduates
• Availability to work 40 hours per week for 12 weeks during the summer of 2027 required
• Commitment to working on-site at Gallup's San Francisco office Monday through Thursday with optional remote on Friday
• Eligibility to work in the United States required; not eligible for employment visa sponsorship

Responsibilities

• Help build and improve observability using tools like Dynatrace and PagerDuty to monitor applications running on AWS
• Create dashboards, alerts and metrics that give engineering teams real-time insight into application performance and system reliability
• Support automated alerting workflows that integrate with Slack
• Shadow and support incident response to learn how Gallup detects, resolves and prevents issues before they affect customers
• Write scripts and automation that reduce repetitive operational work
• Collaborate with a progressive technology team of site reliability engineers, DevOps engineers and software developers

Skills

Cloud basics

Linux/Windows admin

Python

Bash

PowerShell

Terraform

Docker

GitHub

AWS basics

Incident response

Education

Bachelor's degree in CS / MIS or related

Tools

Dynatrace

Grafana

PagerDuty

Python

Bash

PowerShell

Terraform

Docker

Amazon ECS

GitHub

Job description

Learn what it takes to keep a global technology platform running at its best. As a site reliability engineer intern at Gallup, you'll work alongside experienced engineers to strengthen the performance and reliability of the systems behind Gallup's global platform. You'll gain hands-on experience with observability, automation and incident response while contributing to real projects and building skills you can carry into your technology career.

What You'll Do

During your internship, you will:

• Help build and improve observability using tools like Dynatrace and PagerDuty to monitor applications running on AWS
• Create dashboards, alerts and metrics that give engineering teams real-time insight into application performance and system reliability
• Support automated alerting workflows that integrate directly with Slack
• Shadow and support incident response to learn how Gallup detects, resolves and prevents issues before they affect customers
• Write scripts and automation that reduce repetitive operational work
• Collaborate with a progressive technology team of site reliability engineers, DevOps engineers and software developers

What You Need

• Enrollment in an associate, bachelor's or graduate degree program in computer science, MIS or a related field required
• Basic knowledge of and/or experience with AWS or another cloud platform required
• Basic knowledge of and/or experience with Windows or Linux server administration, networking or infrastructure required
• Classroom or professional experience working with one or more of the following technologies required: Python, Bash, PowerShell, Terraform, Docker, Amazon ECS, GitHub
• Exposure to monitoring or incident management tools such as Dynatrace, Grafana or PagerDuty preferred
• Enrollment at a college or university within an 80-mile radius of San Francisco, California, required
• Anticipated graduation between August 2027 and May 2028 preferred; will consider 2029 graduates
• Availability to work 40 hours per week for 12 weeks during the summer of 2027 required
• A commitment to working on-site at Gallup's San Francisco office Monday through Thursday required, with the option to work remotely on Friday
• Eligibility to work in the United States required; this position is not eligible for employment visa sponsorship

What We Offer

• A full-time summer 2027 internship that pays $45 to $50 per hour
• The potential to work up to 20 hours per week during the school year, depending on business demands
• The potential for a full-time job offer upon graduation, based on Gallup's business needs and intern performance

What You'll Experience

• Mission-driven work: Make a meaningful difference in the world through work that applies science and technology to important human and organizational problems.
• An empowering culture: Collaborate with smart, passionate people who welcome your ideas, perspectives and technical judgment.
• Learning and development: Grow your skills through hands-on research, experimentation and exposure to AI systems, extensive data and engineering challenges.
• Room to challenge assumptions: Work in an environment where curiosity, rigorous thinking and questioning existing approaches are expected.
• Brand strength, startup energy: Work on emerging technology in a fast-moving environment backed by Gallup's research, science and global brand.
• A vibrant workplace: Work from Gallup's San Francisco office in the heart of the Financial District, steps from the Embarcadero and public transit.

Our teams produce great work together, inspire each other to deliver exceptional outcomes, grow their potential and celebrate each other along the way. Learn more about our work and life at Gallup.

Gallup is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis, in accordance with applicable law.

To review Gallup's Privacy Statement, please click this link: https://www.gallup.com/privacy . This privacy policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage and delete your information. Your application and the information you provide will be processed and stored in the United States.

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