Implementation Analyst

Gallup; Omaha (NE); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement savings plan with company matching

Employee stock ownership program

Family-building benefits

Employee assistance program

On-site fitness center

Cafeteria

Job summary

A reputable analytics firm in Omaha seeks an Implementation Analyst to partner with clients for survey implementation and onboarding onto their analytics platform. Candidates must possess a Bachelor's degree, two years of relevant experience, and expertise in Microsoft Excel. The position requires on-site presence at least three days a week and offers a salary range of $55,000-$65,000 annually.

Qualifications

• At least two years of experience training, teaching or onboarding customers.
• Expertise in Microsoft Excel, including creating formulas and analyzing data.
• Commitment to on-site work in Omaha at least three days a week.

Responsibilities

• Implement client surveys in Gallup Access and ensure accurate setup.
• Host training webinars and onboarding sessions for clients.
• Clean, validate and organize complex data files.
• Troubleshoot operational and technical challenges.
• Drive projects with a client-centric mindset.
• Collaborate with consultants and technology teams.

Skills

Analytical thinking

Sophisticated communication

Detail-oriented execution

Problem-solving

Adaptability

Curiosity towards technical information

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Simplify complexity. Empower clients. Deliver results. As an implementation analyst at Gallup, you’ll partner with external clients and internal consultants to implement employee surveys and onboard organizations onto Gallup Access, our premier global analytics and advice platform.

From kickoff calls to final deliverables, you’ll ensure excellence, accuracy and impact in every step of the implementation process.

What You’ll Do

• Implement client surveys in Gallup Access and ensure accurate technical and organizational setup
• Host training webinars and onboarding sessions to teach clients how to navigate Gallup Access and the multiple learning resources available to them
• Clean, validate and organize complex data files to guarantee high-quality deliverables
• Troubleshoot operational and technical challenges, communicate needs to the technology team, and problem solve with persistence
• Take ownership of the survey implementation process and drive projects forward with a client-centric mindset
• Use Gallup resources, including critical thinking skills, to work efficiently, find answers and create solutions
• Collaborate with consultants, analysts and technology teams to meet deadlines and exceed client expectations

Who We Want

• Analytical thinkers who can easily develop formulas in Excel and are known for their logical and diagnostic mindset
• Sophisticated communicators who engage clients with professionalism — building trust and ensuring smooth collaboration across all levels of technical understanding
• Conscientious analysts with an eye for the smallest details and a talent for flawless execution, even with the most complex projects and datasets
• Logical problem solvers who anticipate challenges, troubleshoot effectively and individualize solutions to each client’s needs
• Adaptable achievers who prioritize multiple projects with minimal direction, adjust to accommodate unexpected changes and keep their projects on track
• Curious learners who actively explore new technical information and stay prepared for platform enhancements and process changes

What You Need

• Bachelor’s degree required
• At least two years of experience training, teaching or onboarding customers required
• Expertise in Microsoft Excel, including creating formulas and analyzing data, required
• A commitment to working on-site at Gallup’s Omaha office at least three days a week required
• Eligibility to work in the U.S. required; this position is not eligible for employment visa sponsorship

What You’ll Experience

• Mission-driven work: Make a meaningful difference in the world with your unique contributions, commitment to service and exceptional outcomes.
• An empowering culture: Collaborate with smart, passionate people who love what they do and welcome your ideas, perspectives and experiences.
• Learning and development: Grow in your career as we invest in what you do best, encourage curiosity and create an environment where it’s safe — and expected — to challenge the status quo.
• Brand strength, startup energy: Thrive in an innovative environment backed by a trusted brand.
• A vibrant workplace: Enjoy an on-site cafeteria, fitness center, federal credit union and state-of-the-art child development center, all on a beautiful downtown Omaha campus along the Missouri River.

Gallup offers a robust benefits package that includes medical, dental, vision, life and other insurance options; a fully vested 401(k) retirement savings plan with company matching; an employee stock ownership program; family-building benefits; an employee assistance program; and various reimbursements and activities that enhance our associates’ wellbeing. We also offer an estimated annual salary range of $55,000-$65,000 for this role.

Gallup is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis, in accordance with applicable law.