IT Help Desk Specialist — Tier 1 Support & Imaging

Steel Dynamics, Inc.; Sinton (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Steel Dynamics, Inc. SDI Southwest Division is seeking an entry‑level Help Desk team member to support our IT operations. You will install and maintain hardware/software, assist with LAN networking, voice systems cabling, and contribute to AD user management and imaging efforts.

You will provide Tier 1 support, document end-user adoption, and manage equipment inventory, while participating in 24/7 on-call coverage as needed.

Qualifications

• Must be a computer course student, graduate, or have computer-related work experience
• Knowledge of Windows 11 required, Servers 2022 and above preferred
• Certifications: CompTIA A+ or similar
• Customer Service oriented
• Good communication skills
• Problem-solving skills
• Proactive and self-driven
• Team working
• CompTIA Network+ or CompTIA Security+ or similar (Google)

Responsibilities

• Install and maintain computer hardware and software
• Assist with LAN-based networking support
• Assist with voice systems installation and maintenance
• Assist cabling for network, computers, phones, or printers
• Repair or upgrade computer systems as needed
• Provide Tier 1 hardware/software support
• Assist with Active Directory user/group/permissions changes
• Create, update and manage computer images
• Prepare documentation for end-user adoption of tools
• Work in ticketing tool fulfilling incidents and requests per SLA
• Manage computer equipment inventory
• On-call 24/7 support in case of emergency

Skills

Customer Service

Communication

Problem-solving

Teamwork

Proactive and Self Driven

Education

Computer-related coursework or degree

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

Active Directory

Ticketing system

Windows 11

Job description

Steel Dynamics, Inc. SDI Southwest Division is seeking an entry‑level Help Desk team member to support our IT operations. You will install and maintain hardware/software, assist with LAN networking, voice systems cabling, and contribute to AD user management and imaging efforts.

You will provide Tier 1 support, document end-user adoption, and manage equipment inventory, while participating in 24/7 on-call coverage as needed.