IT Help Desk

Cregger Company Inc; Irmo (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Cregger Company Inc. in the United States seeks an on-site IT support specialist to handle Tier 1 and Tier 2 help desk requests, install and maintain company devices, and support a wide range of software such as Office 365, SharePoint, Teams, Epicor Eclipse ERP, and MITS BI.

You will manage user accounts, deploy endpoints, secure systems, and assist with backups, disaster recovery, and cybersecurity awareness training. On-site role, compensation based on experience.

Qualifications

• 2–3 years of hands-on IT support experience in a professional environment.

Responsibilities

• Monitor and respond to Tier 1 and Tier 2 help desk requests, ensuring timely resolution of technical issues.
• Provide support from our main office to any remote or local end users for the installation, configuration, and maintenance of company-issued devices, including desktops, laptops, tablets, phones, and printers.
• Support a variety of company software applications (not limited to): Epicor Eclipse ERP, Microsoft Office 365 Suite, Microsoft SharePoint, Microsoft Teams, 8x8 Virtual Office, MITS Business Intelligence, Innovo Suite.
• Deliver operating system support for Windows 11 and iPadOS.
• Create, manage, and maintain company user accounts, including email accounts and access permissions.
• Assist with staging, imaging, and deployment of company endpoints.
• Manage endpoint security, including antivirus/ransomware protection and OS/third-party security patching.
• Provide network support for all branch locations (60+ locations across NC, SC, and GA).
• Support remote workers and ensure secure external access to company resources.
• Assist with monitoring and troubleshooting backup systems and disaster recovery processes.
• Contribute to end-user cybersecurity awareness, including phishing prevention and other software training initiatives.
• Create and maintain IT-related documentation, including user guides and training materials.
• Assist with new hire onboarding to ensure seamless technology setup and orientation.

Skills

Customer service

Communication

Problem-solving

Process improvement

Proactive mindset

Education

Associate degree in Information Technology or related field

Tools

Epicor Eclipse ERP

Office 365

SharePoint

Teams

8x8 Virtual Office

MITS BI

Innovo Suite

Windows 11

iPadOS

Job description

Job ResponsibilitiesMonitor and respond to Tier 1 and Tier 2 help desk requests, ensuring timely resolution of technical issues.Provide support from our main office to any remote or local end users for the installation, configuration, and maintenance of company-issued devices, including desktops, laptops, tablets, phones, and printersSupport a variety of company software applications (not limited to):Epicor Eclipse ERPMicrosoft Office 365 SuiteMicrosoft SharePointMicrosoft Teams8x8 Virtual OfficeMITS Business IntelligenceInnovo SuiteDeliver operating system support for Windows 11 and iPadOS.Create, manage, and maintain company user accounts, including email accounts and access permissions.Assist with staging, imaging, and deployment of company endpoints.Manage endpoint security, including antivirus/ransomware protection and OS/third-party security patching.Provide network support for all branch locations (60+ locations across NC, SC, and GA).Support remote workers and ensure secure external access to company resources.Assist with monitoring and troubleshooting backup systems and disaster recovery processes.Contribute to end-user cybersecurity awareness, including phishing prevention and other software training initiatives.Create and maintain IT-related documentation, including user guides and training materials.Assist with new hire onboarding to ensure seamless technology setup and orientation.Qualifications2–3 years of hands-on IT support experience in a professional environment.Associate degree in Information Technology or a related field (or equivalent experience).Strong customer service skills with the ability to communicate effectively with both technical and non-technical users.Ability to identify opportunities for process improvements and recommend solutions.Proactive problem-solving mindset with a focus on efficiency and reliability.ON-SITE positionPay: Based on Experience