Computer Operator

Kinsley Power Systems; Arkansas; Hybrid; USD 40,000 - 60,000; Full time

Job summary

Kinsley Power Systems is looking for a skilled Computer Support Specialist to join the Information and Technology Services department. This role involves assisting users with various IT support tasks, ensuring high-quality service delivery, and maintaining a reliable helpdesk system.

The ideal candidate will have a Bachelor’s degree in computer science and demonstrate skills in troubleshooting, strong communication, and collaboration within a team-oriented environment. The position may allow for remote work opportunities.

Qualifications

• Exceptional knowledge of computer systems and hardware.
• Strong verbal and written communication and documentation skills.
• Ability to troubleshoot computer system problems.

Responsibilities

• Assist users with hardware, software, and network issues.
• Coordinate daily customer service operations.
• Maintain and update the helpdesk Knowledgebase.
• Provide prompt and helpful feedback to individuals requesting assistance.

Skills

Computer systems knowledge

Desktop operating systems experience

Strong communication skills

Organizational skills

Analytical skills

Education

Bachelor’s Degree in computer science or related field

Job description

This employer participates in E-Verify.

Computer Operator Working Title Computer Support Specialist Position # A00735 Department Information and Technology Services

Position Summary

Arkansas State University Information and Technology Services department is seeking a skilled and reliable Computer Support Specialist to join our team. The successful candidate will be responsible for a wide range of tasks related to computer support for the university. This position is governed by state and federal laws and agency/institution policy. This role requires the ability to work independently and as part of a team, troubleshoot and solve complex issues, and deliver high-quality work within tight deadlines.

Duties & Responsibilities

• Assists users with questions and problems relating to a particular area including hardware, software, and network workstations
• Assist the Computer User Support Assistant Manager in planning and implementing strategies to better communicate.
• Coordinate daily customer service operations (e.g., emails, calls, after hours tickets)
• Monitor and maintain IT Support services website
• Candidates should be natural problem solvers who continuously strive to provide excellent customer service
• Motivate staff to perform their best and demonstrate positive behavior
• Support new and existing staff
• Utilize training programs and techniques.
• Communicate with clients and evaluate their needs
• Create reports, analyze, and interpret data.
• Demonstrate reliability and dependability as this position is essential to our organization
• Must demonstrate the ability to learn quickly and adapt to new and changing environments along with the willingness to take on additional responsibilities
• Make sure to adhere to company’s policies and guidelines.
• Act as our service representative and set an example for our staff
• Assist with our IT Support Services if needed.
• Answer the help‑desk phone, email and student app when needed.
• Provide prompt and helpful feedback to individuals requesting assistance
• Maintain the helpdesk Knowledgebase
• Prepare help desk data reports as required or assigned
• Other duties as assigned

Knowledge / Skills / Abilities

• Exceptional knowledge of computer systems and hardware.
• Deep‑Seated experience with desktop operating systems.
• Strong verbal and written communication and documentation skills.
• Ability to understand and analyze computer system problems or errors to be able to troubleshoot.
• Demonstrate strong organizational skills.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly to better assist our campus community.
• Ability to present ideas in a user‑friendly language to non‑technical staff and end users.
• Keen attention to detail, multi‑tasking, highly self‑motivated.
• Analytical and problem‑solving abilities.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Experience working in a team‑oriented, collaborative environment.
• Proven track record of strong partnering skills with both internal and external partners.

General Days/Hours

• Monday - Friday 8:00 a.m. - 5:00 p.m.
• Possible remote work opportunities
• Additional hours as requested and/or needed
• Regular and reliable attendance

Minimum Qualifications

The formal education equivalent of an earned Bachelor’s Degree in computer science, computer applications, or a related field.

Other job‑related education and/or experience may be substituted for all or part of these basic requirements upon approval of the qualifications review committee.