IT Help Desk Technician - Onsite Support & Growth Path

Morris-Jenkins; Charlotte (NC); In loco; USD 45.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

8 paid holidays

In-office schedule 7AM-4PM

Descrizione del lavoro

Morris-Jenkins is seeking an IT Help Desk Technician in Charlotte, NC to support onboarding, mobile devices, and desk moves, all while delivering clear, user-friendly IT assistance. This entry-level role offers growth potential within Morris-Jenkins IT and a consistent in-office schedule.

You’ll be part of a team that helps families in the Charlotte area, with opportunities to expand responsibilities as you demonstrate reliability and problem-solving skills.

Competenze

• At least one year of general customer service experience in a technology-oriented environment.
• Hands-on experience supporting smartphones and tablets.
• Strong troubleshooting and problem-solving abilities.
• Ability to manage multiple tasks, prioritize work, and meet deadlines.
• Clear written and verbal communication skills in English.
• Ability to communicate effectively with users of varying technical skill levels.
• Commitment to company values and confidentiality requirements.

Mansioni

• Onboarding new team members. You’ll help make first days feel a little less overwhelming! From setting up equipment and accounts to making sure new employees know how to get help, you’ll play a big part in giving them a smooth start.
• Set up, replace, and assist with mobile devices. You’ll be like our mobile device first responder! We’ve got tons of employees throughout Charlotte, NC and Greenville, SC helping families with their homes, and they need their phones to do their jobs.
• Help people with desk moves, setups, and hardware swaps. When employees move desks or need new equipment, you’ll be the one to make sure everything’s working great so they can do their best work! You’ll determine if different setups will work (or sort out how to get the best solution possible).
• Document processes and create training materials. You’ll break technical things down in a way that anyone can understand!

Conoscenze

Customer service

Smartphones & tablets support

Troubleshooting

Multi-tasking

English communication

Confidentiality

Strumenti

Samsung Knox

Intune

Descrizione del lavoro

Morris-Jenkins is seeking an IT Help Desk Technician in Charlotte, NC to support onboarding, mobile devices, and desk moves, all while delivering clear, user-friendly IT assistance. This entry-level role offers growth potential within Morris-Jenkins IT and a consistent in-office schedule.

You’ll be part of a team that helps families in the Charlotte area, with opportunities to expand responsibilities as you demonstrate reliability and problem-solving skills.