Level 3 IT Tech Support

Morris Business Solutions LLC; Duncan (SC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401K with company match

Paid Time Off

Company paid Life Insurance

Presidents Club Trip

Job summary

Morris Business Solutions LLC in Duncan, South Carolina, is seeking a Level 3 IT Tech Support to join our on-site team. This full-time role handles higher-level technical issues for our company and for clients, with up to 10% travel within SC/NC.

The position is on-site and supports growth with our family-run environment. Ideal candidates bring MSP experience, Office 365 (MS Teams) proficiency, and strong troubleshooting, note-taking, and reporting skills.

Qualifications

• 5 years minimum experience in an IT field.
• Experience with installation, configuration and monitoring of small networks and firewalls.
• Experience with MSP is a must.
• Experience supporting users with Office 365 applications (to include MS Teams).
• Can take detailed notes and reports on clients.
• Ability to handle multiple tasks in rapid succession.
• Strong attention to accuracy and detail with troubleshooting and problem-solving skills.
• Experience working with active directory, VPN, and SQL servers is preferred.
• IT related Associates or Bachelor’s Degree, or comparable experience.
• Experienced with FM Audit, Connectwise, or IT ticketing software.
• Experience writing SOPs.
• Experience with IP Phones.

Skills

Troubleshooting

Attention to detail

Multitasking

Note taking & reporting

Education

IT-related degree or comparable experience

Tools

Active Directory

VPN

SQL servers

Office 365 (MS Teams)

IP Phones

ConnectWise

FM Audit

IT ticketing software

Job description

We are seeking a full-time motivated individual to be a part of the Morris Business IT Team. As our Level 3 IT Tech Support, you will handle numerous higher level technical issues for our company and our clients. We will support your career growth with advanced tools. This position is based out of Duncan, South Carolina with 10% travel in SC/NC. NOTE: This is Not a remote position – this must be worked on-site.

Morris Business Solutions offers full technology solutions for businesses covering North and South Carolina. We help businesses with computers, servers, cyber security, telephones, copiers, faxes, printers and other technology solutions. As a family-run business we treat all our employees like family and can’t wait to grow our qualified team.

Why work for Morris Business Solutions:

• Supportive and motivational team with a family style environment
• Competitive benefits including a 401K with company match
• Generous bonus and raises based on performance
• We are a growing company with plenty of room for career growth
• All-inclusive annual trip for top employees

Qualifications:

• 5 years minimum experience in an IT field
• Experience with installation, configuration and monitoring of small networks and firewalls
• Experience with MSP is a must
• Experience supporting users with Office 365 applications (to include MS Teams)
• Can take detailed notes and reports on clients
• Ability to handle multiple tasks in rapid succession
• Strong attention to accuracy and detail with troubleshooting and problem-solving skills.
• Experience working with active directory, VPN, and SQL servers is preferred
• IT related Associates or Bachelor’s Degree, or comparable experience
• Experienced with FM Audit, Connectwise, or IT ticketing software
• Experience writing SOPs
• Experience with IP Phones

Compensation and benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Disability
• 401K with company match
• Company paid Life Insurance
• Paid Time Off plus Paid Holidays
• Yearly Raises
• Employee Assistance Programs
• Training and Development Opportunities

Presidents Club Trip for highest rated employees. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Canary Islands, and Key West.