IT Help Desk Technician - On-Call & User Support

nextSource; Providence (RI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Healthcare Benefits

Voluntary STD & LTD

401(k) Retirement Planning

Discount Program

Job summary

nextSource is seeking an IT Help Desk Technician for a temporary/contract role in Providence, RI. The position involves providing technical support to faculty, students, and staff, including guidance on IT security protocols.

Responsibilities include triaging problems via multiple channels, supporting hardware and software, and managing account issues. Occasional after-hours and weekend support are required.

Qualifications

• 1–2 years of IT Help Desk experience.
• Knowledge of Mac, PC and mobile devices including apps like Google Apps and Zoom.
• Experience with desktop computing support.
• Proven ability to troubleshoot first-level technical issues.
• Excellent customer service and communication skills.
• Ability to multitask and work independently or in a team.

Responsibilities

• First point of contact to triage problems via phone, chat, email, or in-person.
• Support hardware, software, peripherals, mobile devices and other equipment.
• Troubleshoot account issues and manage electronic services.
• Occasionally work outside regular business hours and participate in on-call rotations.
• Occasionally provide weekend support for events.

Skills

Mac/PC support

Customer service

Communication

Multitasking

Teamwork

Problem solving

Adaptability

Education

Bachelor’s degree preferred

Tools

Google Apps

Zoom

IT ticketing system

Job description

nextSource is seeking an IT Help Desk Technician for a temporary/contract role in Providence, RI. The position involves providing technical support to faculty, students, and staff, including guidance on IT security protocols.

Responsibilities include triaging problems via multiple channels, supporting hardware and software, and managing account issues. Occasional after-hours and weekend support are required.