IT Help Desk Technician — MSP Support & Certification Path

Brightworks IT; Wixom (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Certification reimbursement and study time

Health, dental, and vision insurance

401(k) with company match

Structured career path

Job summary

Brightworks IT is hiring a Help Desk Technician in Wixom, Michigan. This full-time role involves providing first-line support to clients, troubleshooting issues in IT environments, and working within structured frameworks for efficient problem-solving. Candidates should have 1-3 years of experience and strong knowledge of Windows systems and Microsoft 365. The company offers competitive salaries, health insurance, and a structured career path from Help Desk to Senior Engineer.

Qualifications

• 1–3 years of experience in a help desk, IT support, or MSP environment.
• Strong knowledge of Windows 10/11, Windows Server, Active Directory.
• Hands-on experience with Microsoft 365 administration.

Responsibilities

• Provide Tier 1/Tier 2 support for service requests via phone, email, and ticketing system.
• Troubleshoot and resolve issues related to Windows, Microsoft 365, and networking.
• Document work thoroughly in ConnectWise and manage tickets effectively.

Skills

Windows 10/11

Windows Server 2016–2022

Active Directory

Microsoft 365 administration

Networking fundamentals

RMM tools

Customer service skills

Education

CompTIA A+, Network+, or Security+ certification

Tools

ConnectWise Manage

Kaseya

Datto

Job description

Brightworks IT is hiring a Help Desk Technician in Wixom, Michigan. This full-time role involves providing first-line support to clients, troubleshooting issues in IT environments, and working within structured frameworks for efficient problem-solving. Candidates should have 1-3 years of experience and strong knowledge of Windows systems and Microsoft 365. The company offers competitive salaries, health insurance, and a structured career path from Help Desk to Senior Engineer.