Senior Technical Lead - MSP Infrastructure & Security

BrightWorks IT; Wixom (MI); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Certification reimbursement

Job summary

BrightWorks IT is seeking a Level 3 Technical Lead for the Wixom, MI team. You will own the most complex client escalations, mentor engineers, and serve as the primary technical contact for top accounts with a focus on Windows Server, AD, M365, and security tooling.

You will lead infrastructure projects, coordinate with our SOC partner for security incidents, and ensure delivery to scale across clients in the region. This is a full-time on-site role with regional travel as needed.

Qualifications

• Minimum 5+ years in IT support, systems engineering or MSP environments
• Senior/lead experience required (at least 2 years)
• Deep expertise in Windows Server, AD, DNS, DHCP, Certificate Services
• Advanced Microsoft 365 administration (Exchange Online, Entra ID, Intune, SharePoint)
• Strong networking background with firewalls, VLANs, VPNs and routing/switching

Responsibilities

• Own escalations as highest technical point for Wixom team
• Lead infrastructure projects from scope to deployment and documentation
• Mentor mid-level engineers and conduct tech-shares
• Maintain trusted relationships with key accounts and drive quarterly reviews
• Contribute to standards for Windows Server, M365, networking, security tooling
• Lead security incident response with SOC partner
• Manage a complex ticket queue and meet SLA on critical tickets

Skills

Windows Server

Active Directory

M365 admin

Networking

Infra projects

RMM tooling

PowerShell

Client communication

Tools

ConnectWise Manage

Kaseya

Datto RMM

ConnectWise Automate

SonicWall

Fortinet

Meraki

Job description

BrightWorks IT is seeking a Level 3 Technical Lead for the Wixom, MI team. You will own the most complex client escalations, mentor engineers, and serve as the primary technical contact for top accounts with a focus on Windows Server, AD, M365, and security tooling.

You will lead infrastructure projects, coordinate with our SOC partner for security incidents, and ensure delivery to scale across clients in the region. This is a full-time on-site role with regional travel as needed.