IT Help Desk Technician - Mentored Training & Remote Flex
Young Professionals of Henderson County
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Benefits offered by this job
Job summary
Blue Ridge Technology in Asheville, NC, is seeking an entry-level IT support professional to join our MSP team. You will handle Help Desk tickets, document troubleshooting details, and provide quick remote or on-site assistance to clients.
Training and mentorship are emphasized as you gain hands-on experience across PSA/RMM platforms and Microsoft 365. You’ll participate in ticket workflow, monitor systems, and contribute to project work while expanding your skills with ongoing education and
Qualifications
- Recent hands-on experience in a help desk role or IT support environment.
- Excellent communication and customer service skills.
- Familiarity with remote troubleshooting and ticketing workflows.
Responsibilities
- Work on and resolve Helpdesk Tickets.
- Provide clients with a quick, friendly, helpful experience.
- Provide the client with basic remote troubleshooting.
- Remote, basic hardware maintenance and support.
- Provide on-site troubleshooting assistance.
- On-site installation and removal of equipment.
- On-site hardware maintenance and support.
Skills
Tools
Job description
Blue Ridge Technology in Asheville, NC, is seeking an entry-level IT support professional to join our MSP team. You will handle Help Desk tickets, document troubleshooting details, and provide quick remote or on-site assistance to clients.
Training and mentorship are emphasized as you gain hands-on experience across PSA/RMM platforms and Microsoft 365. You’ll participate in ticket workflow, monitor systems, and contribute to project work while expanding your skills with ongoing education and
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