IT Help Desk Technician - Microsoft 365 & Azure Support

Integra Testing Services; Mentor (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Integra Testing Services is seeking a Level 1 Help Desk Technician to be the first point of contact for end users in a Microsoft 365 and Azure-centric environment. You’ll respond to inbound requests, resolve common desktop and account issues, and escalate more complex problems to Tier 2.

The role supports users remotely across multiple sites and provides on-site assistance as needed. A friendly, customer-first mindset and a methodical troubleshooting approach are essential.

Qualifications

• 1–2 years of help desk or IT support experience.
• Basic understanding of Windows 10/11 and Microsoft 365 apps.
• Strong written and verbal communication, with customer-service focus.

Responsibilities

• Serve as first point of contact for end users via phone, email, chat, and in person.
• Troubleshoot Windows desktop, laptop, printers, and peripherals.
• Provide first-line support for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
• Escalate complex issues to Tier 2 with clear notes.

Skills

Windows 10/11

Microsoft 365

Customer service

Communication

Troubleshooting

IT support

Education

High School Diploma

Tools

ServiceNow

Atera

Freshservice

Entra ID (Azure AD)

Active Directory

Job description

Integra Testing Services is seeking a Level 1 Help Desk Technician to be the first point of contact for end users in a Microsoft 365 and Azure-centric environment. You’ll respond to inbound requests, resolve common desktop and account issues, and escalate more complex problems to Tier 2.

The role supports users remotely across multiple sites and provides on-site assistance as needed. A friendly, customer-first mindset and a methodical troubleshooting approach are essential.