Help Desk Technician I - $28 to $32 an hour (DOE)

Livework; Santa Ana (CA); Vor Ort; USD 39.000 - 44.000; Vollzeit

Zusammenfassung

Livework in Santa Ana, CA is hiring a Help Desk Technician I to be the first point of contact for internal users, handling incidents via phone, email, or ticketing system and supporting Windows and macOS workstations.

Candidates bring 3 years IT support, 2+ years networking, strong troubleshooting, experience with Microsoft 365 and remote tools, plus solid customer service and detail orientation.

Qualifikationen

• 3 years of IT support or helpdesk experience.
• 2+ years of Networking.
• Strong troubleshooting across hardware, software, and basic networking.
• Experience with Microsoft 365, ticketing systems, and remote support tools.
• Strong communication skills and customer service mindset.
• Detail-oriented with strong problem-solving ability.

Aufgaben

• Serve as the primary contact for internal users needing technical assistance via phone, email, or ticketing system.
• Troubleshoot and resolve common IT issues involving Windows/macOS workstations, peripherals, and basic networking.
• Password resets and account access management.
• Printer and peripheral support; basic networking tasks.
• Log, categorize, prioritize, and manage support tickets accurately.
• Perform remote troubleshooting using approved support tools.
• Support employee onboarding/offboarding, including account setup and deactivation.
• Document solutions and contribute to IT knowledge base improvements.

Kenntnisse

Help desk support

Networking

Windows/macOS

Microsoft 365

Ticketing systems

Ausbildung

Degree in IT or CS

Tools

Remote access tools

Microsoft 365 admin tools

Jobbeschreibung

Now Hiring: Help Desk Technician I | Santa Ana, CA

We are seeking a Help Desk Technician to join our Information Technology team and serve as the first point of contact for technical support across the organization. This role is ideal for someone who enjoys problem-solving, providing strong customer service, and helping maintain smooth day-to-day IT operations.

Work Location: Santa Ana, CA 92704

Pay Range: $28-$32 per hour

What You’ll Do:

• Serve as the primary contact for internal users needing technical assistance via phone, email, or ticketing system
• Troubleshoot and resolve common IT issues involving
• Windows / macOS workstations
• Password resets and account access
• Printers, peripherals, and basic networking
• Log, categorize, prioritize, and manage support tickets accurately
• Perform remote troubleshooting using approved support tools
• Support employee onboarding/offboarding, including account setup and deactivation
• Document solutions and contribute to IT knowledge base improvements

What We’re Looking For:

• 3 years of IT support or helpdesk experience
• 2+ years of Networking
• Strong troubleshooting skills across hardware, software, and basic networking
• Experience with Microsoft 365, ticketing systems, and remote support tools
• Strong communication skills and customer service mindset
• Detail-oriented with strong problem-solving ability

Qualifications:

• Degree in IT, Computer Science, or related field preferred

This is an excellent opportunity for someone looking to grow within IT while supporting a fast-paced business environment.