IT Help Desk Technician I — Frontline IT Support

Morgan White Group; Ridgeland (MS); On-site; USD 25,000 - 33,000; Full time

Job summary

Morgan White Group is seeking an IT Help Desk Specialist I to deliver frontline technical support and customer service to MWG staff. This hourly, nonexempt role is based at MWG headquarters in Ridgeland, Mississippi.

You will resolve routine tickets, install and troubleshoot hardware and software, and provide remote and onsite end-user support across MWG offices using approved tools. The position emphasizes accurate ticket documentation, adherence to security standards, and escalation when

Qualifications

• Experience as a Help Desk Specialist I or equivalent.
• Able to work in a fast-paced environment and multi-task.
• Familiarity with enterprise systems and technologies listed in the job description.
• Strong documentation and communication skills.
• Must be able to lift, bend, and move equipment up to 50 pounds.

Responsibilities

• Respond to and resolve routine help desk tickets related to desktops, laptops, printers, and approved applications.
• Install, configure, and troubleshoot workstation hardware, peripherals, and standard software.
• Provide remote and onsite end-user support across MWG offices using approved tools.
• Maintain accurate documentation and ticket updates in the IT ticketing system.
• Follow established procedures, security standards, and escalation guidelines.
• Travel to local offices as needed for installations, upgrades, or troubleshooting.
• Comply with HIPAA, PCI, and MWG policies and confidentiality requirements.

Skills

Help Desk

Windows 10+

Remote support

Documentation

HIPAA/PCI awareness

Communication

Time management

Problem solving

Tools

Microsoft Exchange

Windows Server

VOIP (ShoreTel/Mitel)

Mac/Apple devices

Barracuda security devices

Job description

Morgan White Group is seeking an IT Help Desk Specialist I to deliver frontline technical support and customer service to MWG staff. This hourly, nonexempt role is based at MWG headquarters in Ridgeland, Mississippi.

You will resolve routine tickets, install and troubleshoot hardware and software, and provide remote and onsite end-user support across MWG offices using approved tools. The position emphasizes accurate ticket documentation, adherence to security standards, and escalation when