IT Help Desk Technician I — Front‑Line Support & Growth

Port Canaveral; Florida; On-site; USD 42,000 - 60,000; Full time

Job summary

Port Canaveral is seeking an IT Help Desk Technician I to provide front-line support for over 300 users, onsite and remote. You will log, prioritize, and resolve routine issues, assist with devices, apps, and connectivity, and escalate complex problems per procedures.

Responsibilities include setting up devices, maintaining asset inventory, training users, and documenting procedures. A strong focus on security, clear communication, and reliable service is essential to succeed in a fast-paced

Qualifications

• Associate degree in information technology or two years of related support experience.
• Experience supporting Microsoft cloud and endpoint environments (Windows, Entra ID, M365 apps like OneDrive and Teams, Defender, Intune).
• Experience with Apple products (iPad, MacBook) and iOS/Android devices.
• Experience in networking environments and basic IT infrastructure.
• Microsoft role-based certification related to endpoint administration or desktop support preferred.
• CompTIA Security+ or higher cybersecurity cert required within 90 days of hire.
• Strong communication and ability to explain technical information to technical and non-technical audiences.
• Proven customer service excellence and responsiveness in a fast-paced setting.
• Ability to organize, prioritize multiple tasks and provide weekly status on tickets/projects.

Responsibilities

• Serve as front-line IT contact by logging, prioritizing, and documenting help desk requests via phone and email.
• Monitor system alerts and respond or escalate as needed.
• Provide Level 1 support for endpoints, printers, applications, and basic connectivity; support CPA clients as needed.
• Set up, image, deploy, and troubleshoot user devices using deployment and remote monitoring tools (Intune, MDT).
• Maintain inventory of IT equipment in asset management system.
• Manage user accounts and network access per onboarding and role changes.
• Train users, write procedures and knowledge articles.
• Support senior IT staff on projects and coordinate timelines and milestones.
• Participate in on-call rotations and after-hours coverage.

Skills

Customer service

Windows endpoints

Microsoft 365

Intune

Entra ID

Networking basics

Apple devices

Security+

Documentation

Communication

Education

Associate degree in IT

2 years related experience

Tools

Microsoft Intune

Microsoft Deployment Toolkit

RMM tools

Job description

Port Canaveral is seeking an IT Help Desk Technician I to provide front-line support for over 300 users, onsite and remote. You will log, prioritize, and resolve routine issues, assist with devices, apps, and connectivity, and escalate complex problems per procedures.

Responsibilities include setting up devices, maintaining asset inventory, training users, and documenting procedures. A strong focus on security, clear communication, and reliable service is essential to succeed in a fast-paced