Frontline IT Support Technician I

Port Canaveral; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Canaveral Port Authority in Cape Canaveral, FL seeks an IT Help Desk Technician I to provide front-line support for 300+ users, troubleshooting routine endpoint, app, and connectivity issues, and documenting activity. The role emphasizes clear communication, compliance, and customer service.

The position offers growth in core IT administration, networking, and technology innovation, with on-site work and rotating after-hours coverage.

Qualifications

• Associate degree or 2 years of related IT support experience.
• Experience with Windows platforms, Entra ID, M365 apps (OneDrive, Teams).
• Experience with Apple products (iPad, MacBook) and iOS/Android devices.
• Networking experience.
• Microsoft certs preferred; Security+ required within 90 days.
• Strong communication and documentation skills.
• Demonstrated responsiveness and customer service.
• Ability to work with senior staff on projects and tickets.

Responsibilities

• Serve as front-line IT contact; log, prioritize, and document requests.
• Monitor systems alerts and respond or report as required.
• Provide Level 1 support for endpoints, printers, apps, and connectivity.
• Set up and deploy devices using Intune/MDT and remote tools.
• Maintain inventory in asset management system.
• Create/modify user accounts and network access.
• Train users on hardware/software; write knowledge base articles.
• Support projects and coordinate timelines, milestones, status reports.
• Participate in after-hours on-call and weekend coverage.

Skills

Microsoft cloud

Apple devices

Networking

Documentation

Customer service

Communication

Education

Associate degree in IT or related field

Two years of related experience

Tools

Microsoft Intune

Microsoft Deployment Toolkit

Remote monitoring tools

Job description

Canaveral Port Authority in Cape Canaveral, FL seeks an IT Help Desk Technician I to provide front-line support for 300+ users, troubleshooting routine endpoint, app, and connectivity issues, and documenting activity. The role emphasizes clear communication, compliance, and customer service.

The position offers growth in core IT administration, networking, and technology innovation, with on-site work and rotating after-hours coverage.