IT Help Desk Technician I: First-Line Tech Support

Socket.dev; Sandy (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

Larry H. Miller Senior Health is seeking an IT Help Desk Technician I to be the first point of contact for technical support across the organization. You will resolve Tier 1 issues, assist with onboarding, and support daily IT operations to help staff work securely and efficiently.

The role requires strong communication and problem-solving skills, with experience in ticketing systems and basic IT knowledge. On-site Sandy, UT location with a friendly, service-oriented environment.

Qualifications

• 0–2 years of IT help desk, technical support, or customer service experience.
• High school diploma or equivalent; Associate degree preferred.
• CompTIA A+ certification preferred or achievable within 6–12 months.

Responsibilities

• Serve as the first point of contact for IT support requests via ticketing system, email, phone, chat, or in person.
• Troubleshoot and resolve Tier 1 issues including password resets, basic hardware and connectivity problems.
• Document incidents and resolutions accurately in the IT service management system.
• Assist with user onboarding and offboarding, including account provisioning and equipment setup.
• Support desktops, laptops, mobile devices, printers, and standard peripherals.
• Provide basic support for Microsoft 365 and Google Workspace.

Education

High school diploma or equivalent

Associate degree in IT or related field

CompTIA A+ certification (preferred)

Job description

Larry H. Miller Senior Health is seeking an IT Help Desk Technician I to be the first point of contact for technical support across the organization. You will resolve Tier 1 issues, assist with onboarding, and support daily IT operations to help staff work securely and efficiently.

The role requires strong communication and problem-solving skills, with experience in ticketing systems and basic IT knowledge. On-site Sandy, UT location with a friendly, service-oriented environment.