IT Help Desk Technician I — First-Line IT Support

Larry H. Miller Senior Health

Utah

On-site

USD 42,000 - 52,000

Full time

6 days ago

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Job summary

Larry H. Miller Senior Health is looking for an IT Help Desk Technician I to join our on-site team in Utah.

You will be the first point of contact for staff IT issues, handling Tier 1 troubleshooting and providing friendly, reliable support to keep daily operations secure and efficient. Responsibilities include handling requests via ticketing, email, phone, and chat; assisting with onboarding and offboarding; and offering basic support for Microsoft 365 and Google Workspace.

Qualifications

High school diploma or equivalent required; associates degree in IT preferred.
CompTIA A+ certification preferred or able to obtain within 6–12 months.
0–2 years of IT help desk or customer service experience.

Responsibilities

Serve as the first point of contact for IT support requests via multiple channels.
Troubleshoot Tier 1 issues including password resets, basic hardware, software, and connectivity.
Document incidents and resolutions in the ticketing system (e.g., FreshService).
Assist with user onboarding and offboarding, including account provisioning and equipment setup.
Support desktops, laptops, mobile devices, printers, and standard peripherals.
Provide basic support for Microsoft 365 and Google Workspace.