IT Help Desk Technician

Crew Carwash; Fishers (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Daily pay options

Paid Time Off + 6 paid holidays

Free carwashes

Industry-leading training

Growth potential

Tuition reimbursement and IT certs

Health, dental, vision

401K with company match

Job summary

Crew Carwash is seeking a Help Desk Technician to deliver IT support across all carwash locations and for our internal users. The role requires strong Windows expertise and the ability to manage tickets from a central portal, assisting with deployments and issue resolution.

The position offers competitive pay, daily pay options, PTO with holidays, tuition reimbursement, health benefits, and opportunities for growth and IT certification advancement.

Qualifications

• Provide level 1 telephone/email support for all Crew locations.
• Troubleshoot application and hardware issues to resolve problems for users.
• Strong knowledge of Windows Operating Systems and Microsoft troubleshooting.
• A+ or Network+ Certification with an IT degree preferred.

Responsibilities

• Provide level 1 telephone/email support for all Crew locations.
• Respond to incoming ticketing portal break/fix and new IT requests.
• Repair, image, and configure new IT assets for deployment at Crew locations.
• Troubleshoot application and hardware issues to resolve problems for users.

Skills

Windows OS

Troubleshooting

Customer interaction

Phone/email support

Education

High school diploma or equivalent

A+ Certification

Network+ Certification

IT degree (Assoc/Bachelor)

Job description

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team.

Crew’s commitments to you:

• Competitive compensation
• Daily pay options available at no cost to you
• Paid Time Off + 6 paid holidays each year
• Free carwashes, naturally
• Industry-leading training
• Incredible growth potential
• Tuition reimbursement and paid IT certifications
• Group health, dental, and vision
• 401K with company match

Crew's expectations:

• Work schedule is generally Sunday-Thursday 5:30am-3:30pm.
• Provide level 1 telephone/email support for all Crew locations.
• Respond to incoming ticketing portal break/fix and new IT requests.
• Repair, image, and configure new IT assets for deployment at Crew locations.
• Troubleshoot application and hardware issues to resolve problems for users.
• Possess initiative and motivation with a “get the job done” attitude.
• Strong knowledge of Windows Operating Systems and general Microsoft troubleshooting.
• High school diploma or equivalent is required. A+ or Network + Certification along with an Associate’s or Bachelor's Degree in Information Technology highly preferred.
• Must possess the ability to deal tactfully with customers, team members, and the general public.
• Focused on quality while maintaining a sense of urgency.

We're Really in the People Business, We Just Happen to Wash Cars!