IT Help Desk Technician - Frontline User Support

Future Form Manufacturing; Sparks (NV); On-site; USD 58,000 - 68,000; Full time

Job summary

Future Form Manufacturing in Sparks, NV is seeking an IT Help Desk Technician to be the first point of contact for employee IT support, resolving basic hardware, software, and access issues to keep teammates productive.

This regular full-time role reports to the Director of Technology and requires 1–2 years of help desk experience, a high school diploma or equivalent, and familiarity with Windows and Mac OS and Microsoft 365.

Qualifications

• High school diploma or equivalent required; associate’s degree in information technology, Computer Science, or a related field preferred.
• CompTIA A+ certification preferred.
• 1-2 years of experience in a help desk, technical support, or customer service role.
• Solid working knowledge of Windows and Mac OS, Microsoft Office 365, and common business applications.

Responsibilities

• Serve as the first point of contact for employee IT support requests via phone, email, and in person.
• Log, track, and prioritize support tickets through the help desk ticketing system.
• Troubleshoot and resolve basic hardware, software, and connectivity issues for end users.
• Set up, configure, and deploy workstations, laptops, monitors, and peripherals for new-hire onboarding and existing employees, coordinating with HR on start dates and equipment needs.
• Provision and deprovision of user accounts and system access for onboarding, transfers, and offboarding, in coordination with HR; manage routine password resets and access requests
• Install, update, and configure standard software applications and printers.
• Escalate complex or unresolved technical issues to the IT Integration Specialist or appropriate IT staff.
• Maintain accurate inventory of IT equipment, supplies, and loaner devices.
• Provide basic end-user training and how-to guidance on standard software and hardware use.
• Document recurring issues and solutions to build out the team’s knowledge base.
• Other duties as assigned

Skills

Customer service

Communication

Problem solving

Multitasking

Technical troubleshooting

Windows OS

Mac OS

Education

High school diploma or equivalent

Associate’s degree in IT or related field

Tools

Ticketing system

Job description

Future Form Manufacturing in Sparks, NV is seeking an IT Help Desk Technician to be the first point of contact for employee IT support, resolving basic hardware, software, and access issues to keep teammates productive.

This regular full-time role reports to the Director of Technology and requires 1–2 years of help desk experience, a high school diploma or equivalent, and familiarity with Windows and Mac OS and Microsoft 365.