IT Help Desk Technician

Future Form Manufacturing; Sparks (NV); On-site; USD 58,000 - 68,000; Full time

Job summary

Future Form Manufacturing in Sparks, NV is seeking an IT Help Desk Technician to be the first point of contact for employee IT support, resolving basic hardware, software, and access issues to keep teammates productive.

This regular full-time role reports to the Director of Technology and requires 1–2 years of help desk experience, a high school diploma or equivalent, and familiarity with Windows and Mac OS and Microsoft 365.

Qualifications

• High school diploma or equivalent required; associate’s degree in information technology, Computer Science, or a related field preferred.
• CompTIA A+ certification preferred.
• 1-2 years of experience in a help desk, technical support, or customer service role.
• Solid working knowledge of Windows and Mac OS, Microsoft Office 365, and common business applications.

Responsibilities

• Serve as the first point of contact for employee IT support requests via phone, email, and in person.
• Log, track, and prioritize support tickets through the help desk ticketing system.
• Troubleshoot and resolve basic hardware, software, and connectivity issues for end users.
• Set up, configure, and deploy workstations, laptops, monitors, and peripherals for new-hire onboarding and existing employees, coordinating with HR on start dates and equipment needs.
• Provision and deprovision of user accounts and system access for onboarding, transfers, and offboarding, in coordination with HR; manage routine password resets and access requests
• Install, update, and configure standard software applications and printers.
• Escalate complex or unresolved technical issues to the IT Integration Specialist or appropriate IT staff.
• Maintain accurate inventory of IT equipment, supplies, and loaner devices.
• Provide basic end-user training and how-to guidance on standard software and hardware use.
• Document recurring issues and solutions to build out the team’s knowledge base.
• Other duties as assigned

Skills

Customer service

Communication

Problem solving

Multitasking

Technical troubleshooting

Windows OS

Mac OS

Education

High school diploma or equivalent

Associate’s degree in IT or related field

Tools

Ticketing system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Help Desk Technician

Regular Full Time Professional Sparks, NV, US

3 days ago Requisition ID: 1205

Salary Range: $58,000.00 To $68,000.00 Annually

JOB TITLE: IT Help Desk Technician

PRIMARY RESPONSIBILITY: The IT Help Desk Technician will serve as the first point of contact for employee IT support, handling the day-to-day workload of troubleshooting, resolving, and escalating basic hardware, software, and access issues to keep team members productive.

CORE VALUES: The following list of Core Values and Behaviors are necessary to meet the minimum requirements:

TEAMWORK

• Help each other succeed
• Communicate clearly and directly, listen well
• Encourage teammates
• Blameless problem solving

HONESTY AND INTEGRITY

• Honor your commitments
• Do the right thing
• Consistent in your attitudes and actions

LEAN

• Improve processes
• Open to new ideas
• Share information, and teach
• Expose issues

NUMBERS FOCUSED

• Deliver results
• Analyze data for improvement
• Take ownership and accountability
• Work smarter, not harder

EXCELLENCE

• Exhibit passion in serving customers
• Contribute solutions
• Sense of urgency
• Be the best at what you do
• Seek knowledge

FUN

• Be positive
• Celebrate achievements
• Don’t take yourself too seriously

CHARACTERISTIC DUTIES:

• Serve as the first point of contact for employee IT support requests via phone, email, and in person.
• Log, track, and prioritize support tickets through the help desk ticketing system.
• Troubleshoot and resolve basic hardware, software, and connectivity issues for end users.
• Set up, configure, and deploy workstations, laptops, monitors, and peripherals for new-hire onboarding and existing employees, coordinating with HR on start dates and equipment needs.
• Provision and deprovision of user accounts and system access for onboarding, transfers, and offboarding, in coordination with HR; manage routine password resets and access requests
• Install, update, and configure standard software applications and printers.
• Escalate complex or unresolved technical issues to the IT Integration Specialist or appropriate IT staff.
• Maintain accurate inventory of IT equipment, supplies, and loaner devices.
• Provide basic end-user training and how-to guidance on standard software and hardware use.
• Document recurring issues and solutions to build out the team’s knowledge base.
• Other duties as assigned

REPORTS TO:

Director of Technology

SAFETY REQUIREMENTS OF POSITION:

Follow all OSHA safety regulations and those set by Future Form Manufacturing

REQUIREMENTS OF POSITION:

• High school diploma or equivalent required; associate’s degree in information technology, Computer Science, or a related field preferred.
• CompTIA A+ certification preferred.
• 1-2 years of experience in a help desk, technical support, or customer service role.
• Solid working knowledge of Windows and Mac OS, Microsoft Office 365, and common business applications.
• Familiarity with troubleshooting PCs, printers, mobile devices, and basic networking concepts.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple support requests and priorities in a fast-paced environment.
• Experience with a help desk ticketing system a plus.

Beneficial

• High school graduate plus relevant vocational training (e.g. sheet metal work)
• Experience in a manufacturing environment
• Ability to perform basic setups in a variety of departments
• Ability to read drawings
• Ability to use precision measuring equipment
• Ability to create spreadsheets and graphs using Excel or the equivalent
• Ability to create and file Work documents
• Additional math skills relating to algebra, geometry and/or trigonometry

PHYSICAL REQUIREMENTS OF POSITION:

Sit 42%, Stand 15%, Walk 23%, Bend 8%, Squat 2%, Lift 5%, Twist 0%, Kneel 3%, Reach Above Shoulder 0%, Climb 0%, Drive 2%, Push/Pull 0%.

Must be able to lift up to 35 pounds on a regular basis. Must have normal vision (with or without corrective lenses) and hearing (with or without corrective hearing aids).

Working Environment:

Office environment / Shop environment. Moderate noise level. Exposure to dust, heat and cold.

This position will require drug testing per company policy.