IT Help Desk Technician - Frontline Tech Support & Onboarding
Miami Valley Child Development Centers, Inc.
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Job summary
Miami Valley Child Development Centers, Inc. seeks an entry-level IT Help Desk Technician to be the first point of contact for staff across MVCDC's 21 locations. This role provides Tier 1 support and helps with onboarding, device deployment, and classroom technology.
You will maintain the IT asset register and escalate issues outside Tier 1 scope to ensure smooth daily operations across all sites.
Responsibilities
- First point of contact for staff technology problems across MVCDC's 21 locations
- Resolves Tier 1 support requests
- Prepares and deploys computers and mobile devices
- Executes onboarding and offboarding tasks
- Supports classroom technology
- Maintains the IT asset register
- Escalates anything outside defined Tier 1 scope
Skills
Job description
Miami Valley Child Development Centers, Inc. seeks an entry-level IT Help Desk Technician to be the first point of contact for staff across MVCDC's 21 locations. This role provides Tier 1 support and helps with onboarding, device deployment, and classroom technology.
You will maintain the IT asset register and escalate issues outside Tier 1 scope to ensure smooth daily operations across all sites.
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