IT Help Desk Technician

Miami Valley Child Development Centers, Inc.; Dayton (OH); On-site; USD 38,000 - 46,000; Full time

Job summary

Miami Valley Child Development Centers, Inc. seeks an entry-level IT Help Desk Technician to be the first point of contact for staff across MVCDC's 21 locations. This role provides Tier 1 support and helps with onboarding, device deployment, and classroom technology.

You will maintain the IT asset register and escalate issues outside Tier 1 scope to ensure smooth daily operations across all sites.

Responsibilities

• First point of contact for staff technology problems across MVCDC's 21 locations
• Resolves Tier 1 support requests
• Prepares and deploys computers and mobile devices
• Executes onboarding and offboarding tasks
• Supports classroom technology
• Maintains the IT asset register
• Escalates anything outside defined Tier 1 scope

Skills

Tier 1 support

Job description

Develop Leaders. Strengthen Programs. Lead With Purpose..

Miami Valley Child Development Centers (MVCDC) is seeking an entry-level IT Help Desk Technician to be the first point of contact for staff technology problems across MVCDC's 21 locations. This position resolves Tier 1 support requests, prepares and deploys computers and mobile devices, executes onboarding and offboarding tasks, supports classroom technology, maintains the IT asset register, and escalates anything outside defined Tier 1 scope.