IT Help Desk Technician — Tier 1 Support & Deployment

Miami Valley CDC; Dayton (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

Miami Valley Child Development Centers (MVCDC) in Dayton, OH, seeks an entry-level IT Help Desk Technician to be the first point of contact for staff technology issues across 21 locations. You will resolve Tier 1 requests, deploy computers and mobile devices, and support onboarding and offboarding tasks.

You will also assist with classroom technology, maintain the IT asset register, and escalate anything outside Tier 1 scope as needed.

Qualifications

• Entry-level IT Help Desk Technician role.

Responsibilities

• Be the first point of contact for staff technology problems across MVCDC's 21 locations.
• Resolve Tier 1 support requests.
• Prepare and deploy computers and mobile devices.
• Execute onboarding and offboarding tasks.
• Support classroom technology.
• Maintain the IT asset register.
• Escalate anything outside defined Tier 1 scope.

Skills

IT Support

Troubleshooting

Device Deployment

Onboarding/Offboarding

Classroom Tech

Asset Management

Job description

Miami Valley Child Development Centers (MVCDC) in Dayton, OH, seeks an entry-level IT Help Desk Technician to be the first point of contact for staff technology issues across 21 locations. You will resolve Tier 1 requests, deploy computers and mobile devices, and support onboarding and offboarding tasks.

You will also assist with classroom technology, maintain the IT asset register, and escalate anything outside Tier 1 scope as needed.