IT Help Desk Technician: First-Line Support

First United Bank West Texas; Lubbock (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

First United Bank West Texas is seeking an IT Help Desk professional at the Lubbock Operations Center. You will provide first-line technical support to users, prioritize inquiries, and communicate system status and usage guidelines.

The role emphasizes teamwork, timely problem resolution, and accurate record-keeping. The ideal candidate should have a high school diploma or equivalent, training in hardware, software, and basic networking, and at least 1 year of relevant experience.

Qualifications

• Education includes high school or equivalent with training in hardware, software and basic networking.
• A+ certification or equivalent is required or preferred.
• Experience of 1+ year in software and hardware support is expected.

Responsibilities

• Provide first-tier technical support to all users.
• Receive and prioritize calls and emails and offer resolutions.
• Maintain professional relationships with clients, vendors and contacts.
• Log problems and track resolutions for future reference and reporting.

Skills

MS Office

MS Operating Systems

Program applications

Problem solving

Oral communication

Written communication

Independence

Training others

Education

High school diploma or equivalent

A+ certification or equivalent

Job description

First United Bank West Texas is seeking an IT Help Desk professional at the Lubbock Operations Center. You will provide first-line technical support to users, prioritize inquiries, and communicate system status and usage guidelines.

The role emphasizes teamwork, timely problem resolution, and accurate record-keeping. The ideal candidate should have a high school diploma or equivalent, training in hardware, software, and basic networking, and at least 1 year of relevant experience.