Entry-Level IT Support Desk Specialist

First United Bank; Lubbock (TX); On-site; USD 36,000 - 50,000; Full time

Job summary

First United Bank is seeking an Entry Level IT Help Desk professional for our Lubbock Operations Center. You will provide first-tier support to users, handle calls and emails, and resolve basic technical issues on hardware, software, and networking.

You will log incidents, maintain service levels, train users, and collaborate with IT staff and vendors to ensure reliable operations. A high school diploma, basic networking knowledge, and MS Office proficiency are required.

Qualifications

• Must have a high school diploma or equivalent.
• Training in computer hardware, software, and basic networking is required.
• A+ certification or equivalent is preferred.

Responsibilities

• Provide first-tier technical support for all users.
• Receive and prioritize calls and emails from users.
• Provide first-line support solving problems and answering questions.
• Inform users about system status, operations, printer functions.
• Maintain professional relationships with clients, vendors, and outside contacts.
• Track and resolve problems; ensure service levels; log problems with cause and resolution.
• Notify involved parties when tickets are opened and closed; update reports; attend meetings.

Skills

Independent work

Problem solving

Communication

Train others

Education

High school diploma or equivalent

Hardware/Software/Networking training

A+ certification

Tools

MS Office

MS Operating Systems

Job description

First United Bank is seeking an Entry Level IT Help Desk professional for our Lubbock Operations Center. You will provide first-tier support to users, handle calls and emails, and resolve basic technical issues on hardware, software, and networking.

You will log incidents, maintain service levels, train users, and collaborate with IT staff and vendors to ensure reliable operations. A high school diploma, basic networking knowledge, and MS Office proficiency are required.