IT Help Desk Technician — First-Line IT Support

Ollie; Harrisburg (Dauphin County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Discount program

Voluntary benefits

Job summary

Ollie in Harrisburg, PA is seeking a Help Desk Technician I to be the IT reference for company users and provide first/second level support. You will diagnose and resolve hardware/software issues, install desktops and store systems, and maintain ticket logs with professional customer service.

The role requires a high school diploma or equivalent, 1 year IT experience, and flexibility to work occasional evenings or weekends. Join Ollie’s fast-paced team with strong growth opportunities.

Qualifications

• High school diploma or equivalent.
• 1 year experience in Information Technology.
• Flexible schedule including evenings, weekends, and holidays.
• Ability to preserve confidentiality of information.
• Excellent analytical skills.
• Ability to organize and prioritize tasks under deadlines.

Responsibilities

• Provide prompt first and second level problem resolution to support center, distribution center, and store associates.
• Test and debug software and hardware issues to provide solutions.
• Assist with coordinating resolution of hardware/software system problems.
• Perform advanced troubleshooting and assist users with complex procedures.
• Advise and assist end users with operation and use of systems.
• Coordinate and maintain a log of request activities and prioritize accordingly.
• Configure and install desktop systems, thin clients, and laptops.
• Configure and install store systems.
• Perform periodic maintenance of systems at the support center, distribution centers, and stores.
• Provide professional customer service to managers and users.
• Complete any additional responsibilities as assigned

Skills

Analytical skills

Interpersonal skills

Communication skills

Time management

Education

High school diploma or equivalent

Tools

Desktop setup

Store systems setup

Job description

Ollie in Harrisburg, PA is seeking a Help Desk Technician I to be the IT reference for company users and provide first/second level support. You will diagnose and resolve hardware/software issues, install desktops and store systems, and maintain ticket logs with professional customer service.

The role requires a high school diploma or equivalent, 1 year IT experience, and flexibility to work occasional evenings or weekends. Join Ollie’s fast-paced team with strong growth opportunities.