IT Help Desk Technician — Fast-Paced Support

Socket.dev; Miami (FL); On-site; USD 44,000 - 62,000; Full time

Job summary

Socket.dev is seeking a Support Desk Technician to deliver fast, reliable IT assistance for incidents and service requests. You will handle inquiries via phone, email, walk-ins, and self-service, ensuring timely resolution and customer satisfaction.

The role requires an AA/AS degree with 3 years in IT support; A+ certification is preferred. The environment is dynamic, with emphasis on documentation, inventory control, and collaboration across teams.

Qualifications

• AA or AS degree required; 3 years' IT help desk experience.
• A+ certification preferred.
• Ability to communicate clearly and document issues.

Responsibilities

• Provide user support and troubleshoot all systems.
• Document all Help Desk matters in tracking software.
• Support office development tools and maintain hardware inventory.
• Manage and maintain network infrastructure.

Skills

Customer service

Communication skills

Troubleshooting

IT support

Education

AA or AS degree

BS or BA degree preferred

Tools

Citrix

Active Directory

Ticketing system

Windows & Office

Job description

Socket.dev is seeking a Support Desk Technician to deliver fast, reliable IT assistance for incidents and service requests. You will handle inquiries via phone, email, walk-ins, and self-service, ensuring timely resolution and customer satisfaction.

The role requires an AA/AS degree with 3 years in IT support; A+ certification is preferred. The environment is dynamic, with emphasis on documentation, inventory control, and collaboration across teams.