Senior IT Support Specialist

Socket.dev; Overland Park (KS); On-site; USD 42,000 - 68,000; Full time

Job summary

Socket.dev is seeking a Technical Specialist II to lead by example on the IT support team. Under the IT Support Supervisor, you will back up leadership, handle back-end issues, and assist end users with help desk tickets to keep business tasks moving.

This role requires an Associate degree or equivalent experience and 3–5 years of IT support. You will install and maintain workstations, troubleshoot hardware, and apply industry security practices to protect data.

Qualifications

• Associate degree or equivalent combination of education and experience required.
• Three to five years of IT support experience required.

Responsibilities

• Provides first-level help desk support and handles complex issues.
• Mentors Technical Specialist I and supports end users with tickets.
• Installs, configures, maintains and troubleshoots workstations, printers, and peripherals.
• Documents resolutions and analyzes trends to prevent future problems.
• Adheres to security and privacy policies to protect sensitive data.
• Performs post-resolution follow-ups to ensure customer satisfaction.

Skills

Technical support

Mentoring

Education

Associate degree

Job description

Socket.dev is seeking a Technical Specialist II to lead by example on the IT support team. Under the IT Support Supervisor, you will back up leadership, handle back-end issues, and assist end users with help desk tickets to keep business tasks moving.

This role requires an Associate degree or equivalent experience and 3–5 years of IT support. You will install and maintain workstations, troubleshoot hardware, and apply industry security practices to protect data.