IT Help Desk Technician – Fast, Friendly Tech Support

Wildhorse-Resort-Casino; Pendleton (OR); On-site; USD 25,000 - 41,000; Full time

Job summary

Wildhorse Resort Casino in Pendleton, OR is seeking a Service Desk Technician to be the first point of contact for employee IT incidents. You will document, resolve, and escalate as needed, and manage user credentials and access across Windows environments.

The role requires basic networking understanding, strong problem-solving, and the ability to guide users and coordinate with vendors and internal teams to ensure timely resolutions while maintaining guest-focused service standards.

Qualifications

• One year of applicable IT experience (documenting requests, setting up hardware, installing software, guiding end users, organizing schedules and maintenance, and documenting issues).
• High School Diploma or GED or ten years of experience.
• CompTIA A+ certification, or acquire it within 6 months of hire.

Responsibilities

• Promote exemplary guest service standards through prompt, efficient, and friendly service.
• Document and respond to incidents and service requests via phone, email, IM, etc.
• Create, modify, distribute, and audit computer user accounts and access rights.
• Set up computers and peripheral devices, such as PCs, printers, telephones, and battery backups.
• Verify hardware is functioning, such as PCs, printers, telephones, and battery backups.
• Use remote support tools to share screens and computer access with users, and to facilitate and assist vendors in troubleshooting.
• Install and configure appropriate software.
• Guide users on Wildhorse's software and hardware usage.
• Organize and schedule upgrades and maintenance, as outlined or directed.
• Document incident details and work performed for escalation to senior staff and vendors.

Skills

IT troubleshooting

Windows OS

Remote support

Customer service

Education

High School Diploma or GED

CompTIA A+ certification

Tools

Remote support tools

Job description

Wildhorse Resort Casino in Pendleton, OR is seeking a Service Desk Technician to be the first point of contact for employee IT incidents. You will document, resolve, and escalate as needed, and manage user credentials and access across Windows environments.

The role requires basic networking understanding, strong problem-solving, and the ability to guide users and coordinate with vendors and internal teams to ensure timely resolutions while maintaining guest-focused service standards.