IT Service Desk Technician — Secure Gaming IT Support

Wildhorse Resort & Casino; Pendleton (OR); On-site; USD 25,000 - 41,000; Full time

Job summary

Wildhorse Resort Casino in Pendleton, OR is seeking a Service Desk Technician to be the first point of contact for employees reporting incidents. You will diagnose, document, and resolve IT issues, and manage user credentials and access.

Ideal candidates have at least one year of IT experience, a High School Diploma or GED, and CompTIA A+ certification (or plan to obtain it within 6 months). This on-site role supports gaming and non-gaming staff.

Qualifications

• One year of applicable IT experience documenting requests and setting up hardware.
• High School Diploma or GED (or ten years of experience).
• Must lift and maneuver 50 lbs and work long periods at a computer.
• CompTIA A+ certification, or acquire it within 6 months of hire.
• Must pass 1 test towards certification every 6 months.

Responsibilities

• Promote exemplary guest service standards through prompt, efficient, and friendly service.
• Document and respond to incidents and service requests via phone, email, IM, etc.
• Create, modify, distribute, and audit computer user accounts and access rights.
• Set up computers and peripheral devices, such as PCs, printers, telephones, and battery backups.
• Verify hardware is functioning, such as PCs, printers, telephones, and battery backups.
• Use remote support tools to share screens and computer access with users, and to assist vendors in troubleshooting.
• Install and configure appropriate software.
• Guide users on Wildhorse's software and hardware usage.
• Organize and schedule upgrades and maintenance.
• Document incident details and work performed for escalation to senior staff and vendors.
• Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.

Skills

One year IT experience

Windows troubleshooting

Remote support tools

Education

High School Diploma or GED

CompTIA A+ certification

Tools

Windows OS

Job description

Wildhorse Resort Casino in Pendleton, OR is seeking a Service Desk Technician to be the first point of contact for employees reporting incidents. You will diagnose, document, and resolve IT issues, and manage user credentials and access.

Ideal candidates have at least one year of IT experience, a High School Diploma or GED, and CompTIA A+ certification (or plan to obtain it within 6 months). This on-site role supports gaming and non-gaming staff.