IT Help Desk Technician: Fast, Friendly Support

Heartland Security Insurance Group; Tyler (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Heartland Security Insurance Group is seeking an IT Help Desk Technician to assist and support the IT Department with desktop support and customer service. You will provide fast and useful technical assistance on computer systems such as VoIP systems, servers, storage, networks, peripherals, and desktops.

You will be the first point of contact for customers seeking technical assistance by phone or email. Responsibilities include remote troubleshooting, guiding customers to solutions, recording

Qualifications

• High school diploma or equivalent.
• At least 1 year of IT Help Desk experience or similar.
• Pursuing an associate's degree.
• A general knowledge of computer operations, desktop support, networking, and troubleshooting.

Responsibilities

• Assist with desktop support and customer service.
• Provide fast and useful technical assistance on computer systems (VoIP, servers, storage, networks).
• Be the first point of contact for customers seeking technical assistance by phone or email.
• Perform remote troubleshooting and determine best solution based on issue details.
• Train users on client technologies and document issues and resolutions.
• Maintain hardware inventory and administer ticketing system.

Skills

Customer service

Desktop support

Remote troubleshooting

Communication

Education

High school diploma or equivalent

Pursuing an associate's degree

Tools

VoIP systems

Servers

Storage systems

Networks

Desktops

Job description

Heartland Security Insurance Group is seeking an IT Help Desk Technician to assist and support the IT Department with desktop support and customer service. You will provide fast and useful technical assistance on computer systems such as VoIP systems, servers, storage, networks, peripherals, and desktops.

You will be the first point of contact for customers seeking technical assistance by phone or email. Responsibilities include remote troubleshooting, guiding customers to solutions, recording