IT Help Desk Technician - Clinical & Enterprise Support

Piedmont; Atlanta (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

Piedmont Healthcare Corporate is seeking an IS Service Desk professional to provide tier 1 phone support for clinical and technical questions for PHC workforce members, handling incident logging and initial resolution.

The role involves monitoring enterprise systems and networks, basic operations, and timely escalation of unresolved issues to appropriate service lines, ensuring prompt remediation and accurate problem resolution.

Qualifications

• High School Diploma or GED required.
• Associate's Degree in IT-related field preferred.
• 1 year of IS customer service or clinical application support experience required.
• HDI-SCA Certification preferred.

Responsibilities

• Provide tier 1 phone support for clinical and technical questions for PHC workforce members.
• Manage incidents including logging, analyzing, resolving, and following up on application issues.
• Perform advanced technical duties related to enterprise system and network monitoring in a distributed environment.
• Remediate problems and escalate more complex issues to the appropriate service line for resolution.

Education

High School Diploma or GED

Associate's Degree in IT-related field

Tools

HDI-SCA Certification

Job description

Piedmont Healthcare Corporate is seeking an IS Service Desk professional to provide tier 1 phone support for clinical and technical questions for PHC workforce members, handling incident logging and initial resolution.

The role involves monitoring enterprise systems and networks, basic operations, and timely escalation of unresolved issues to appropriate service lines, ensuring prompt remediation and accurate problem resolution.