IS Service Ctr Technician - Part-Time

Fayette Chamber of Commerce; Atlanta (GA); On-site; USD 30,000 - 39,000; Part time

Job summary

Piedmont Healthcare is seeking an IS Service Center Technician (Part-Time) to provide tier 1 phone support for clinical and technical questions from PHC staff. You will participate in incident management, logging, analyzing, and resolving issues in a distributed enterprise environment.

The role emphasizes timely escalation of complex problems, proactive system monitoring, and collaboration with internal teams to ensure reliable IT and clinical application services for a large healthcare

Qualifications

• H.S. Diploma or GED required.
• Associate's Degree in IT-related field preferred.
• 1 year of IS customer service or clinical application support experience required.

Responsibilities

• Provides tier 1 phone support assisting with clinical and technical questions for PHC workforce members.
• Responsible for incident management including logging, analyzing, resolving, and follow-up on application issues.
• Performs timely advanced technical duties regarding enterprise system and network monitoring in a distributed environment.
• Remediate problems while identifying and escalating more complex issues to the appropriate service line.

Skills

Phone support

Customer service

Incident management

Technical troubleshooting

IT support

Education

H.S. Diploma or GED

Associate's Degree in IT field

Job description

STOP - if you are currently employed at Piedmont Healthcare,

IS Service Ctr Technician - Part-Time

Overview:

At Piedmont Healthcare, you'll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities:

Provides tier 1 phone support assisting with clinical and technical questions and issues for PHC work force members. Responsible for all aspects of incident management including first level phone support including logging, analyzing, resolving, and follow up on application functional issues. Perform timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment. Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.

Qualifications:

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associate's Degree from a recognized college or university in an IT related field Preferred

Work Experience

• 1 year of experience in IS customer service or clinical application support/usage Required

Licenses and Certifications

• None Required
• HDI-SCA - Help Desk Support Center Analyst Certification HDI Service Center Agent certification Preferred

Business Unit : Company Name:

Piedmont Healthcare Corporate