Clinical IT Help Desk Technician (Part-Time)

Fayette Chamber of Commerce; Atlanta (GA); On-site; USD 30,000 - 39,000; Part time

Job summary

Piedmont Healthcare is seeking an IS Service Center Technician (Part-Time) to provide tier 1 phone support for clinical and technical questions from PHC staff. You will participate in incident management, logging, analyzing, and resolving issues in a distributed enterprise environment.

The role emphasizes timely escalation of complex problems, proactive system monitoring, and collaboration with internal teams to ensure reliable IT and clinical application services for a large healthcare

Qualifications

• H.S. Diploma or GED required.
• Associate's Degree in IT-related field preferred.
• 1 year of IS customer service or clinical application support experience required.

Responsibilities

• Provides tier 1 phone support assisting with clinical and technical questions for PHC workforce members.
• Responsible for incident management including logging, analyzing, resolving, and follow-up on application issues.
• Performs timely advanced technical duties regarding enterprise system and network monitoring in a distributed environment.
• Remediate problems while identifying and escalating more complex issues to the appropriate service line.

Skills

Phone support

Customer service

Incident management

Technical troubleshooting

IT support

Education

H.S. Diploma or GED

Associate's Degree in IT field

Job description

Piedmont Healthcare is seeking an IS Service Center Technician (Part-Time) to provide tier 1 phone support for clinical and technical questions from PHC staff. You will participate in incident management, logging, analyzing, and resolving issues in a distributed enterprise environment.

The role emphasizes timely escalation of complex problems, proactive system monitoring, and collaboration with internal teams to ensure reliable IT and clinical application services for a large healthcare