IS Service Ctr Technician - Part-Time

Piedmont; Atlanta (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

Piedmont Healthcare Corporate is seeking an IS Service Desk professional to provide tier 1 phone support for clinical and technical questions for PHC workforce members, handling incident logging and initial resolution.

The role involves monitoring enterprise systems and networks, basic operations, and timely escalation of unresolved issues to appropriate service lines, ensuring prompt remediation and accurate problem resolution.

Qualifications

• High School Diploma or GED required.
• Associate's Degree in IT-related field preferred.
• 1 year of IS customer service or clinical application support experience required.
• HDI-SCA Certification preferred.

Responsibilities

• Provide tier 1 phone support for clinical and technical questions for PHC workforce members.
• Manage incidents including logging, analyzing, resolving, and following up on application issues.
• Perform advanced technical duties related to enterprise system and network monitoring in a distributed environment.
• Remediate problems and escalate more complex issues to the appropriate service line for resolution.

Education

High School Diploma or GED

Associate's Degree in IT-related field

Tools

HDI-SCA Certification

Job description

Overview

At Piedmont Healthcare, you'll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities

Provides tier 1 phone support assisting with clinical and technical questions and issues for PHC work force members. Responsible for all aspects of incident management including first level phone support including logging, analyzing, resolving, and follow up on application functional issues. Perform timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment. Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associate's Degree from a recognized college or university in an IT related field Preferred

Work Experience

• 1 year of experience in IS customer service or clinical application support/usage Required

Licenses and Certifications

• None Required
• HDI-SCA - Help Desk Support Center Analyst Certification HDI Service Center Agent certification Preferred

Business Unit : Company Name: Piedmont Healthcare Corporate